HENRY SANCHEZ JR
Visalia,CA
Summary
Detail oriented CompTIA A+ Certified individual with 7+ years of IT, technical and customer service support experience working in fast-paced environments seeking to utilize education and background experiences to provide world class IT support. Hard working and loyal, eager to grow within a quality company.
Overview
9
9
years of professional experience
Work History
IT Technician
C.C.T.E.A.
Visalia, CA
08.2021 - 04.2022
- Performed maintenance tasks to on site PCs, networks and mobile devices for staff of 15 employees.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to 5-20 weekly support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Analyzed Access database issues to identify troubleshooting methods needed for quick remediation.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to Senior Data Administrator.
Pre-Access Specialist
Adventist Health
Hanford, CA
07.2019 - 08.2021
- Obtained prior authorizations for required scheduled services in Radiology. Gathered information by handling over 100 daily calls, identified and implemented resolution, planned follow-up and logged reports to successfully manage flow of prior authorizations for Radiology
Patient Service Representative
Sutter Medical Foundation
06.2013 - 04.2017
- Handled over 100 calls per day, maintained high quality audits, patient email correspondence
Customer Service Representative
Sutter Medical Foundation
12.2010 - 01.2013
- Dedicated member of the International team, handled high profile customer calls
Education
Information Technology Certificate | San - Computer Support, Networking & Security
San Joaquin Valley College
Visalia, CA6.2019
Skills
- SKILLS & ABILITIES
- Hardware
- PC; Desktop, laptop, and notebook repair/upgrades- Optical drives, HDD, SSD, DDR2/3/4, CPU replacement, power supply replacement, GDDR upgrades, Mobile device repair; screen & button replacement Cabling; patch cables, Ethernet; RJ45-568A/B, cat3/5/5e/6/6a Fiber; LC/SC
- Software
- Mac OS-X, Windows Server 2012-2016, Windows OS; NT/7/81/100, Linux; Ubuntu, Mint, Red Hat Android, iOS, Windows Phone MS Office Suite; 2000/2010/2016, 365, Adobe; CS3/6/CC2016-2019- Dreamweaver, Muse, PhotoShop, Lightroom, Fireworks, Illustrator Microsoft Visio, Epic-EHR, mainframe-IBM AS400
- Networking
- TCP/IP, IPSEC, WLANs; FHDM, OFDM, VLANs: trunking (spanning tree), OSPF, Router & Switch configuration via CLI, DHCP / HTTP/ Proxy server configuration, IP camera configuration & install, Virtualization; Hyper-V, VMWare, Virtual box, Cisco & Ubiquti AP configuration IPv4 & IPv6 subnetting; VLSM Wireshark, Nexus, N cap
- Soft Skills
- Excellent communication skills both written and oral, efficient problem solver (troubleshooting), ability to diffuse anger while identifying root cause Work great independently or in teams
- Patient Confidentiality and Data Security
- Organized and Efficient
- Desktop Technical Support
- Inventory control systems
- Mobile Device Deployment
- Peripheral maintenance
About Me
Girl dad gamer who enjoys watching football and basketball, building custom gaming PCs and enjoys getting outside for a run/walk/jog with the baby and the dogs
Timeline
IT Technician
C.C.T.E.A.
08.2021 - 04.2022
Pre-Access Specialist
Adventist Health
07.2019 - 08.2021
Patient Service Representative
Sutter Medical Foundation
06.2013 - 04.2017
Customer Service Representative
Sutter Medical Foundation
12.2010 - 01.2013
Information Technology Certificate | San - Computer Support, Networking & Security
San Joaquin Valley College
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