Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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HENRY SERGENIAN

Boston,MA

Summary

I am a dedicated and enthusiastic professional with a strong foundation in customer service, delivering outstanding client experiences and fostering positive relationships. With a degree in Sports Communication, I am passionate about the sports industry and eager to bring my interpersonal skills, strategic thinking, and communication expertise to a dynamic role in the sports industry. Leveraging my client relations and relationship management expertise, and sales experience I aim to bring a client-centric, results-driven approach to drive growth and long-term success in the industry.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Betting Hero
02.2025 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive in-person service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

CUSTOMER SERVICE ASSOCIATE & PART-TIME CONCIERGE

The Ritz-Carlton Residences
02.2022 - Current
  • Provide high-end clientele with customized service and essential consultations, offering reliable recommendations, and served as the designated delegate for project execution based on resident requests.
  • Serve as a trusted confidant and lead witness for prenuptial agreements, wills, and other legal notarized documents.
  • Earned two merit pay increases within the first year.

ASSOCIATE MANAGER & MEMBER SALES

Beacon Hill Athletic Club
01.2019 - Current
  • Achieved the highest monthly membership sales from May to July 2022, demonstrating a strong ability to drive revenue and attract new clientele.
  • Effectively delivered member services, oversaw operational management, and coordinated early morning and closing shifts to ensure optimal functionality and member satisfaction.

SALES ASSOCIATE

Smoodi
03.2023 - 11.2024
  • Spearheaded identifying and introducing new market opportunities by leveraging established connections within the boarding school sector.
  • Delivered comprehensive product knowledge to customers, effectively articulating features, values, and benefits to facilitate informed purchasing decisions.
  • Built strong customer relationships by engaging with clients, ensuring a positive shopping experience to increase sales.

EVENT & BANQUETS LEAD STEWARD

Battery Wharf Hotel
01.2019 - 08.2022
  • Orchestrated and managed all event arrangements for a prestigious hotel recognized among the Top 15 in Massachusetts, delivering exceptional guest experiences.
  • Worked directly with the executive chef to implement strategic catering plans, ensuring seamless execution to meet guest needs for VIP events and developed comprehensive post-event evaluation.

MEDIA MARKETER

First Sound Training
01.2019 - 01.2019
  • Identified and recruited diverse talent, including professional, semi-professional, and elite Division-I athletes.
  • Oversaw digital management across platforms, including the organization’s website, Instagram, Twitter, and Snapchat, enhancing online presence and engagement.
  • Produced multimedia content, promoting videos across social media channels to maximize visibility and implemented innovative marketing programs to elevate brand awareness, drive website traffic, and expand the client base effectively.

Education

Bachelor of Arts - Sports Communication, Minor in Psychology

CLEMSON UNIVERSITY
Clemson, SC
12.2022

Skills

  • Communication
  • Teamwork
  • Problem-Solving
  • Adaptable
  • VIP Relations
  • Data Analytics
  • Sales and Negotiation
  • Microsoft Office
  • Customer Service
  • Time Management
  • Collaboration
  • Detail-Oriented
  • Social Media
  • Event Management
  • Market Research and Analysis

Certification

HubSpot Academy: Inbound Sales

Languages

Spanish
Professional Working

Timeline

Inside Sales Representative

Betting Hero
02.2025 - Current

SALES ASSOCIATE

Smoodi
03.2023 - 11.2024

CUSTOMER SERVICE ASSOCIATE & PART-TIME CONCIERGE

The Ritz-Carlton Residences
02.2022 - Current

ASSOCIATE MANAGER & MEMBER SALES

Beacon Hill Athletic Club
01.2019 - Current

EVENT & BANQUETS LEAD STEWARD

Battery Wharf Hotel
01.2019 - 08.2022

MEDIA MARKETER

First Sound Training
01.2019 - 01.2019

Bachelor of Arts - Sports Communication, Minor in Psychology

CLEMSON UNIVERSITY

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