Todd Houghton
Pleasant Grove
Summary
Adaptable sales specialist with a focus on customer loyalty and conflict resolution. Experienced in leveraging CRM tools to streamline account management and drive sales outcomes.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
REDX
Orem
07.2021 - Current
- Cultivated and strengthened customer relationships to drive revenue growth.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Collaborated with team members to determine strategic sales approaches for identifying new opportunities.
Customer Success Representative
REDX
Orem
09.2019 - 07.2022
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Facilitated onboarding processes for new clients, ensuring smooth transitions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized effective time management techniques to prioritize tasks and enhance productivity in customer interactions.
- Strengthened customer loyalty through consistent follow-ups and personalized service tailored to individual needs.
Residential House Cleaner
Merry Maids
Orem
08.2018 - 07.2019
- Cleaned residential spaces using company-approved techniques.
- Worked effectively in harsh environments that could cause a grown man to cry.
- Rendered detailed cleaning services in a fast-paced environment.
Building Councilor
Especially For Youth
Provo
05.2018 - 08.2018
- Led youth discussions, trainings, and group activities
- Mentored participants, and supported peer counselors.
- Developed strong communication, leadership, and relationship-building skills in a high-responsibility environment
Education
Some College (No Degree) - Communications
BYU-Idaho
Rexburg, IDSkills
- Sales forecasting
- Customer relationship management
- CRM software usage
- Account management
- Lead generation
- Objection handling
- Communication
- Professionalism and reliability
- Conflict resolution
- Adaptability and flexibility
Affiliations
2 Year Mission for The Church of Jesus Christ
Timeline
Inside Sales Representative
REDX
07.2021 - Current
Customer Success Representative
REDX
09.2019 - 07.2022
Residential House Cleaner
Merry Maids
08.2018 - 07.2019
Building Councilor
Especially For Youth
05.2018 - 08.2018
Some College (No Degree) - Communications
BYU-Idaho