Henry Sharp
Easton,PA
Summary
Dedicated Parts and Service Specialist with expertise in motorcycle maintenance, customer relationship management, and quality assurance. Proven ability to enhance repair turnaround time and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Parts and Service Specialist
Appalachian Harley-davidson
Mechanicsburg, Pennsylvania
01.2013 - 07.2026
- Provided expert knowledge on motorcycle maintenance and service procedures.
- Coordinated service appointments, improving repair turnaround time and enhancing customer satisfaction.
- Collaborated with technicians to streamline service processes and improve efficiency.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
- Monitored inventory levels for parts used in service operations to ensure sufficient stock is available at all times.
- Demonstrated strong attention-to-detail when performing quality assurance tests after completing a job.
- Coached front-line team members in strategies to improve customer service and proactively mitigate issues.
- Developed strong customer relationships to encourage repeat business.
- Prepared estimates for customers based on their individual needs while staying within predetermined budget parameters.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed insurance claims, ensuring accuracy in documentation and effectively liaising with insurance adjusters to secure correct parts and alternatives for backordered or obsolete items.
- Handled Harley factory warranty claims, also ESC claims through Harley and aftermarket.
- Assisted customers in selecting motorcycles and accessories based on preferences.
- Provided training to new staff members.
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Contacted customers about potential service upgrades, new services
- Created Performance and customization estimates
Education
Motorcycle Technology - Motorcycle Technology
YTI
YORK02-2013
Skills
- Motorcycle maintenance
- Quality assurance
- Parts ordering
- Insurance claim processing
- Performance estimation
- Customer relationship management
- Parts receiving
Referernces
- Troy Krout, Harley Davidson Corporate
- Jared Noga, Blue Mountain Indian, Parts/service manager
- Mike Breaux, 717-262-5769
Timeline
Parts and Service Specialist
Appalachian Harley-davidson
01.2013 - 07.2026
Motorcycle Technology - Motorcycle Technology
YTI