Henry Starks III
San Antonio
Summary
Encouraging supervisor ready to obtain a corporate position to help continue career while achieving company goals. To seek and maintain professional challenges utilizing interpersonal skills. Analytical problem-solver with talents for team building, leading and motivating, as well as customer relations aptitude. Proficient in using decision-making skills and sound judgment to positively impact company success. Dedicated to enhancing employee engagement and boost performance. Highly motivated in process improvement and inventory management.
Overview
17
17
years of professional experience
Work History
Overnight Coverage Lead(Manager in Charge)
HEB GROCERY COMPANY | Corp #230
12.2023 - Current
- Collaborated with team members to efficiently complete overnight tasks, resulting in smoother store operations.
- Maintained a safe work environment by adhering to safety protocols and addressing hazards.
- Streamlined receiving processes and reducing unloading times.
- Enhanced communication between departments by providing clear updates on outstanding tasks.
- Kept up-to-date on company policies, procedures, and best practices.
- Demonstrated adaptability when faced with unexpected delays or changes in shipment schedules.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Collaborated with Superintendent and oversaw subcontractors to meet project needs.
Grocery Specialist
HEB GROCERY COMPANY
12.2022 - 11.2023
- Rotation on bread and chips to reduce OOD.
- Communicate with DSD Merchandisers, Sales Reps, and Managers to ensure in-stocks.
- Reported Sales and Labor info in daily team huddles.
- Utilized viper and Master Map to execute ad change.
- Coached and developed Partners as well as Stock Controllers and Leads.
- Assisted in reducing Labor and improving Operating Ratio.
- Edited PSA's and Reported Markdowns on high DOS(Days of Stock) SKU's
Stock Controller
HEB GROCERY COMPANY
10.2020 - 12.2022
- Personally supervised 60% of the workforce, accountable for Grocery department that had a weekly average of $1.8 Million in sales
- Researched and carried out tasks with SRS, PAW, USW, Shrink Reports, MIC Reports.
- Utilized WGO Dashboard and Fin-Net.
- Collaborated with EOM and Media Manager to plan displays.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Partnered with DSD merchandising Sales Reps to create and implement profitable pricing strategies.
- Managed team of 3-20+ employees, assisting with hiring, training, and professional growth of employees
- Alternated goods by observing FIFO approach to keep shelves organized and properly stocked
- Monitored and corrected inventory levels in wareroom/sales floor and alerted upper management
Grocery Lead/Stock Controller
HEB GROCERY COMPANY
03.2015 - 08.2017
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram, built end caps and displays.
- Delivered products and services to customer locations within specific timeframes
- Supervised work of employees to keep on task for timely completion
- Managed team of 3-15+ employees, assisting with hiring, training, and professional growth of employees
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Identified issues, analyzed information and provided solutions to problems
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Stock Controller
HEB GROCERY COMPANY
09.2011 - 03.2015
- Partnered with CID team to develop and implement processes
- Facilitated onboarding sessions and on-the-job training for new hires
- Managed 10-20+ employees daily
- Used coordination and planning skills to achieve results according to schedule
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Repeatedly broke company sales records
Night Stocker
HEB GROCERY COMPANY
01.2010 - 09.2011
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Increased customer satisfaction by resolving product or service issues
CSA/Checker/Cashier Team Lead
HEB GROCERY COMPANY
06.2008 - 10.2010
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns and provide mutually beneficial solutions
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
Education
No Degree - Business administration associate of science
San Antonio College
San Antonio, TXCSCP Certification
UTSA
San Antonio, TX02.2024
High School Diploma -
Macarthur High School
San Antonio, TX06.2010
Skills
- MS Office and Web Mail(Outlook)
- Critical thinking and conflict resolution
- Flexible and adaptable
- Multitasking abilities and written communication
- Responsible Supervisor
- WGO Dashboard, Business Intelligence(BI)
- VIPER/EOM, Media Manager, Fin-Net
- SRS, USW, PAW, SHRINK, MIC Report
Timeline
Overnight Coverage Lead(Manager in Charge)
HEB GROCERY COMPANY | Corp #230
12.2023 - Current
Grocery Specialist
HEB GROCERY COMPANY
12.2022 - 11.2023
Stock Controller
HEB GROCERY COMPANY
10.2020 - 12.2022
Grocery Lead/Stock Controller
HEB GROCERY COMPANY
03.2015 - 08.2017
Stock Controller
HEB GROCERY COMPANY
09.2011 - 03.2015
Night Stocker
HEB GROCERY COMPANY
01.2010 - 09.2011
CSA/Checker/Cashier Team Lead
HEB GROCERY COMPANY
06.2008 - 10.2010
No Degree - Business administration associate of science
San Antonio College
CSCP Certification
UTSA
High School Diploma -
Macarthur High School
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