Henry Stokes

• Dedicated to raising the needs of clients.
• Planned, developed, and implemented strategies to convey information with business owners.
• Produced detailed reports outlining key issues and proposed solutions for start-up companies.
• Enhanced client satisfaction by providing expert advice.
• Developed long-lasting relationships with owners.
• Managed risk effectively by closely monitoring clients.

• Relieved key personnel.
• Provided assistance to Executive Risks team of six(6) Underwriters.
• Entered premium and modelling data into SQL systems(OMEGA).
• Maintained documents and policy accuracy(DMS)
• Record new and renewal applications into SQL systems(OMEGA).

Internship

• Analyzed data to identify areas for improvements to increase operational efficiency.
• Utilized SQL systems for reporting to track key performance indicators (KPI's). Reported to senior management
• Optimized operational efficiency by streamlining processes and implementing best practices over 6(six) cross functional teams
• Improved overall team productivity by providing comprehensive training and development programs.
• Reduced operational costs through in-depth analysis and identification of cost-saving opportunities.
• Increased customer satisfaction levels with detailed performance monitoring and targeted improvements.

• Optimized operational efficiency by analyzing and streamlining processes.
• Enhanced data accuracy through meticulous attention to detail in data management tasks.
• Improved team productivity by implementing effective workflow strategies and time management techniques.
• Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.

• Examined insurance application forms, and inspection reports.
• Reviewed company records to determine amount of insurance.
• Worked with binding authority with Underwriters
• Issue and/or re-issue certificates of insurance.
• Respond to queries relative to documentation, coverage, service issues with external and internal customers.
• Assist in training, peer and quality reviews.
• Manage underwriting relationships.
• Ensure compliance rules and regulations relative to cancellations and reinstatements.
• Gathering and analyzing underwriting information.