Henry Sullivan

Experienced professional with a strong background in the computer industry, seeking a full-time position to leverage expertise in providing exceptional customer service. Proven track record of delivering top-notch support and solutions to clients, ensuring satisfaction and fostering long-term relationships. Skilled in troubleshooting technical issues, offering comprehensive product knowledge, and effectively communicating complex concepts to diverse audiences. Committed to delivering excellence and contributing to the success of a dynamic organization in the computer industry.

• OCSA OnBase Certified System Administrator
• Fiserv Director Workflow Certification
• Nintex Practitioner RPA

• Live, Laugh, Learn - IT Manager, Maintenance Technician, & Daycare Assistant

Activities That Promote Social and Emotional Development in Infants

Michigan Ongoing Health & Safety Training Refresher 2024

Helping Children Develop Empathy

Understanding Implicit Bias

Diversity Equity, & Inclusion in the Workplace

Mindful Relationships:  Looking Beneath the Surface

Answering Children's Questions

Health and Safety Orientation Training

Calming Thoughts:  Supporting Children with Anxiety

Recognizing and Reporting Suspected Child Abuse

Prevention of Shaken Baby Syndrome and Abusive Head Trauma

Sudden Infant Death Syndrome (SIDS) - Reducing the Risk

Bloodborne Pathogens

Safe Sleep Practices for Infants

• Barnes & Thornburg LLP - Document Automation Specialist

Deepfake Awareness

Box User Essentials

2024 Kevin Mitnick Security Awareness Training

• Horne - Government Services - OnBase System Administrator

Incident Response & Continuous Monitoring Procedures

HORNE_Covid-19 Vaccination, Testing, and Face Covering Policy

Controlled Unclassified Information

Insider Threat Awareness

DOD Mandatory Controlled Unclassified Information (CUI) Training

OnBase Certified System Administrator for Customers Renewed

• Metabank - IT Engineering - Application Administrator

OnBase OCSA & Nintex Practitioner RPA

KnowBe4:
Internet Security When you Work from Home - October 16th, 2020
Confessions of a Remote Worker - October 16th, 2020
Privileged User Security Series: Secure Windows Administration - October 16th, 2020
Restricted Intelligence, Season 4: One Bad Seed (Physical Access, Season 7: Working from Home - October 16th, 2020
Security Myths Busted - October 16th, 2020
Mobile Device Security - January 08, 2021
Secure Passwords - January 08, 2021
The Inside Man: Season 2 Ep 06 - It's Complicated - January 08, 2021
Restricted Intelligence S1: Ep 01 - Passwords & Access with Quiz - January 08, 2021
Security Awareness Proficiency Assessment
Privileged User Security Series: Secure Windows Administration

BAI Certificate of Completion:
Understanding OFAC - 08/27/2020
HIPAA: Compliance Essentials - 8/26/2020
BSA/AML: The Basics - 08/26/2020 & 10/12/2021
Sexual Harassment: Prevention and Response - 08/26/2020 & Definition and Prevention - 8/27/2020
ADA: Public Accommodations - 8/27/2020
MB Meta Agreement of Ideas - 08/26/2020
MB Meta Consent for Release - 08/26/2020
MB Meta Insider Trading Policy - 08/26/2020
MB 2020 Software Development Life Cycle Standard - 09/03/2020
MB 2020 Travel and Entertainment Policy - 08/27/2020
MB 2019 Safety Procedures - 08/25/2020 - 2020 on 10/21/2020 - 2021 on 10/12/2021
MB 2020 Business Owner Responsibilities & Updates - 10/21/2020
MB 2020 Code of Business Conduct 09/01/2020
MB 2020 Acceptable Use - 10/21/2020
MB 2020 BSA IR Attestation - 08/25/2020
MB 2019 Pandemic Plan - 08/26/2020
MB 2020 3 Lines of Defense - 08/27/2020
MB 2019 Employee Handbook - 08/25/2020
MB Meta Insider Trading Policy - 01/08/2021
MB 2021 Code of Business Conduct - 01/08/2021
MB 2021 BSA IR Attestation - 01/08/2021
MB Active Shooter Training - 10/12/2021

• Quality Air Heating and Cooling, Inc. – IT Systems Analyst

Windows 10 new Features, iPads for Educators: Deploying 1:1 iPads, Learning PowerShell 5

• Northpointe Bank – Applications Administrator – Document Imaging

OCSA Certification – OnBase Certified System Administrator

Fiserv Director Workflow Certification

OnBase Training Courses Completed: 

Workflow: Configuration with OnBase Studio, Autofill Keyword Sets,

Security Keywords, Folders & File Cabinets, Troubleshooting: Folders, Workflow and OnBase Studio, DIP 1 Introduction,

DIP 2 Basic Configuration, Troubleshooting Technical Issues, Virtual Print Driver, Distribution Service and Keyword Group

Updates, End User Essentials: OnBase 15 Unity Client

ABA Training: 

Bank Bribery Act, Bank Protection Act, BSA-AML Overview, Community Reinvestment Act, Fair Housing

Act, Information Security and Red Flags, Privacy for Customer Contact Personnel, Recognizing and Preventing UDAAP,

Office of Foreign Assets Control, Fair Lending, Robbery and Bank Security

• Applied Imaging – Software Support Technician

Teamwork Desk, Bomgar, Thycotic Secret Server, Shortel, GoToMeeting

*OnBase Training – Introduction to Installation

Other OnBase Exams Passed between 1-10-2017 to 4-17-2017: Introduction to OnBase, Unity Client, Unity Forms: Advanced Features, Unity Forms: Introduction, Custom Queries: Introduction to Custom Queries, Security: Integrated Authentication, Security: Network Security & OnBase, Virtual Print Driver, Security: Introduction to OnBase Security 1 & 2, DIP 1: Introduction, DIP 2: Basic Configuration, DIP: Troubleshooting, COLD/ERM: Basic Configuration, Pre-Installation: Welcome to OnBase, External AutoFill Keyword Sets & External Data Sets, AutoFill Keyword Sets, Distribution Service, Troubleshooting Techniques & Utilities, Quick Look: Security Keywords, Troubleshooting the Google Services Integration, WorkView | Case Manager 1: Beginner, Troubleshooting: WorkView | Case Manager, Quick Look: Web Server, Web Server, Web Server: Troubleshooting, Integration for Microsoft Outlook, Introduction to OnBase Studio.

• Venture Logistics (TNL – Transcorr National Logistics) – IT HelpDesk

Up and Running with Wireless Networking & Small Office Networking Connect, Share, & Print

Troubleshooting Windows 7

Computer Literacy for Windows 10

• Americas Service Desk Applications Level 2

Defeating Social Engineers

Supporting Outlook for Service Desk Level 2

Respect at Work: Refresher 2010 & 2013

Remote Connectivity Assessment Tool Service Desk Training

Problem Management Process for IT Services

Print Plus for IT Support

MDS_FY15_feedback_help_HTML_Video

Getting Started with SharePoint 2010

Global CRM for IT Support

EY Delivers for IT Support

EY Canvas: Service Desk Responsibilities

EY Canvas – Additional Features for IT Support

Enterprise Service Management 

Beginner Skills in Microsoft Outlook 2010

Basic Networking Concepts

Anti-Bribery & You

Advanced Persistent Threat – English

Advanced CRM Support for IT – Modules 1-7

A+ Certification Training Kit 3rd Edition

Accessibility's – Working with people with Disabilities

EY Atlas Search for IT Service Desks & Content Management System for IT Service Desks

Executive – Enhance Cultural Intelligence Training

Ernst & Young’s Q1 2011 Financial Reporting Update

EY Delivers / TAS Work Product Platform for IT Support

New Audit Tool – Application Awareness for IT Support

My Development Site for IT Support 1 and Wave 2

Supporting Lync 2010 for IT Services Modules 1-4

ServiceNow Problem Management for Practitioners

ServiceNow Knowledge – Overview, Creating Knowledge, Management Overview, Incident Management for Practitioners, Incident & Service Request for L2+ & Technical Review

EY Office Guest Wireless Access for IT Support

• Onsite Services Technician II

Lotus Notes 8 New Features for End Users

Listening Basics

7 Habits of Highly Effective People

Ariba (iClick) Requisition Creation

Blackberry Tutorial – Tech Edition

Business of Our Business Virtual Presentation

Career Path Explorer (CPX) Walk Through

Data Security for TSS – Part 1, 2, & 3

DiSC: TSS Midwest group only Chicago  - DiSC: dimensions of profiles – working with other social styles

eDocs for Technical Support

EYRC: Service, Support and Solutions Part 1 & 2

Firmwide Orientation 2006 Chicago - FSO, Technology Consultant Edition

GAMx v4 for IT Professionals

GAMx Introduction Support for IT Professionals

GCL4 End User Services – Support Office & IE 7 2007

ICE to Remedy Training

iPhone mobile messaging Support

Introduction to Knowledge Mgmt. in IT

Introduction to Computer Industry

Introduction to the Software Industry 2007 v5

IT Academy Days 1, 2, 3, & 4

Knowledge, Technology, and Learning

Living Our Values: The EY Code of Conduct

Remedy v7 for Americas IT Parts 1 & 2

Respect for New Hires and at Work - Chicago

American Heart Association AED Certified 06-2009

Networking Fundamentals for Americas IT Application Workshop

Getting Started with MS Excel, Word, & PowerPoint 2007

2010 Accounting and Auditing Quarterly Update – A1 for Midwest Area

• Intertek ETL SEMKO – PC Support Specialist

Cisco IP Phone – Provided by Chad Jurmu

M.S Domain Migration Jan. 2007

Software Audit Comparison at end of 2006

Active Directory – Basics

Group Policy Basics  & Altiris Training by Jesse Dovi

• Gordon Food Service – IS HelpDesk

IBM-Lenovo Rescue & Recovery

Novell Remote Management

Novell GroupWise E-mail

Tivoli (Tracking system for calls)

Magic (Tracking system for calls)

• Gordon Food Service - IS Enterprise Desktop Systems Support

The Essentials of Excellent Customer Service

Software Artistry Incorporated

Business Writing-Davenport

Managing Projects, Objectives & Deadlines

Time and Project Management

Facilitating Results-Running Effective Meetings

Plus 1 Customer Service Training

Word 97 & Excel 97 (New Horizons)

Introduction to Networking - Introduction to Networking Second Edition (New Horizons)

Advanced Trouble/Maintain & Upgrading PC’s

American Red Cross Workplace Training: Adult CPR & Fist Aid

LOWELL LITTLE LEAGUE INCLOWELL LITTLE LEAGUE INCMar 2018 - Jun 2018 · 4 mos - ChildrenChildren

• Assisted coach when necessary and provided sponsorship with Live Laugh Learn Daycare. Children are the future.

Awards Received:

• Horne – Government Services

Recognition 1 Year of Service

• Metabank

Issued by Heidi DeBoer · Apr 2021

HHS & COMMITMENTHHS & COMMITMENT

Associated with MetaBank Commitment to improving the state of Nautilus. Upon joining Meta, Henry helped establish a clear vision for where Nautilus is, and what we as an organization need to do to improve the state of the application to better meet the company’s needs in a variety of different ways. Henry has demonstrated that he sees opportunity and activates. This shows a Commitment towards Hungry.

Issued by Rebecca Ideker · Mar 2021

Mar 2021Be Recognized:Hungry, Hungry, Henry!

Associated with MetaBank

• Henry Sullivan is being recognized by Rebecca Ideker for the following: Henry has been wonderful to work with on the CS Nautilus project. I appreciate his willingness to research and try and find exactly what will work in the system for our needs. He does a wonderful job at finding a solution and spending time with us to talk through our options. I know Henry has many priorities, but he is always eager to spend time on our project and help in any way he can. Thank you for all you do Henry and putting up with us!
• Quality Air Heating & Cooling Inc

Aug 2019 - Hi Five Winner

• Associated with Comfort Systems USA
• Competition for the High Five gift card winners was fierce last quarter as there were a lot of nominations of team members that were recognized for going above and beyond
• Gordon Food Service

Gold Club 1998

Perfect Attendance (1998)

Recognition 5 Years of Service.

IS Point of Excellence - 5 Awards 2004

Recognition 10 Years of Service 2005