HENRY TIKHOMIROV
New York,NY
Summary
Forward-thinking marketing professional with proven background supporting clients with cost-effective marketing campaigns. Develops collateral, executes plans and adjusts strategies to keep initiatives on target. Has high level communication skills with previous sales experince.
Overview
5
5
years of professional experience
Work History
Premier Phone Banker
Underdog
Tampa, FL
03.2024 - Current
- Provided customers with accurate information about products, services, features, and benefits.
- Resolved disputes between customers and banks while keeping up with the latest regulations governing financial institutions.
- Trained new employees on best practices for providing excellent customer service over the phone.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
Sales/Marketing Consultant
TWC
Tampa, FL
02.2023 - 03.2024
- Managed a team of 10+ sales representatives, providing feedback on performance and coaching when needed.
- Conducted regular meetings with the sales team to review goals, discuss challenges, and strategize for upcoming campaigns.
- Trained new hires on company policies, procedures, and processes related to sales operations.
- Organized promotional events to increase brand awareness and customer engagement.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
Overnight Team Lead
Amazon
Bayonne, NJ
10.2021 - 10.2022
- Provided leadership and guidance to overnight team members.
- Monitored workflow, productivity, and customer service levels.
- Developed strategies to improve overall efficiency and effectiveness of operations.
- Enforced safety rules among team members by conducting regular safety meetings.
Waiter/Catering Manager
Jitjatjo
Manhattan, NY
10.2019 - 09.2021
- Staff Management: Hiring, training, and scheduling staff for events.
- Client Communication: Meeting with clients to understand their vision and requirements for events.
- Logistics Coordination: Organizing equipment, transportation, and timing for events.
- Quality Control: Overseeing food preparation and presentation to meet health and safety standards.
- Event Execution: Supervising events to ensure everything runs smoothly and addressing any issues that aris
Education
Some College (No Degree) -
Brooklyn College Academy
Brooklyn, NYSkills
- Customer Needs Assessment
- Customer Service
- Strategic Planning
- Closing sales
- Goal-Oriented
- Efficient Data Management
Languages
English
Native/ Bilingual
Russian
Professional
Sign Language
Native/ Bilingual
Timeline
Premier Phone Banker
Underdog
03.2024 - Current
Sales/Marketing Consultant
TWC
02.2023 - 03.2024
Overnight Team Lead
Amazon
10.2021 - 10.2022
Waiter/Catering Manager
Jitjatjo
10.2019 - 09.2021
Some College (No Degree) -
Brooklyn College Academy
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