Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Henry Trevino

Hispanic / Latino

Summary

Customer Service with Manager Position Experience 8+ Years.


Dynamic and results-driven professional with a proven track record at Comal Subs, excelling in customer service and employee training. Skilled in team building and policy enforcement, I empowered staff to enhance performance and accountability, leading to improved customer satisfaction and operational efficiency. Committed to achieving goals through effective decision-making and budgeting expertise.

Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager on Duty

Comal Subs Llc
10.2018 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers by answering questions and fulfilling requests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Merchandiser

Ben & Keith
02.2016 - 11.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Verified products appeared at correct locations in proper quantities.

Avenzoar Material's

Toyota Plant
01.2015 - 02.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

South San High School
San Antonio, TX

Skills

  • Customer service expertise
  • Sales expertise
  • Employee training
  • Effective scheduling skills
  • Budgeting expertise
  • Goal oriented
  • Decision-making
  • Team building
  • Staff training and development
  • Policy enforcement
  • Employee engagement

Accomplishments

  • Completed manager training program.
  • Trained and mentored employees.
  • Supervised team of 6 staff members.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English

Certification

  • CM - Certified Manager Certification
  • Certified , Food Handler, Comal Subs

October 2018-Current

Timeline

Manager on Duty

Comal Subs Llc
10.2018 - Current

Merchandiser

Ben & Keith
02.2016 - 11.2018

Avenzoar Material's

Toyota Plant
01.2015 - 02.2016

South San High School

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