Valori Mitchell
Hobart,OK
Summary
Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager on Duty
Elk Creek Casino
Hobart, OK
07.2025 - Current
- Supervised gaming areas and daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on operational best practices and customer service excellence.
- Conducted performance evaluations to identify training needs and promote team development.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
- Maintained a clean and organized gaming are, ensuring equipment is functioning properly
- Managed large sums of money accurately while adhering to strict security protocols
Assistant Store Manager
Dollar Tree Store
Hobart, OK
07.2024 - 11.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Bartender Supervisor
Sugar Creek Casino
Hinton, OK
02.2023 - 07.2023
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization.
- Developed schedules for bartenders, servers and other staff members.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Monitored daily sales transactions to ensure accuracy.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Provided exemplary customer service at all times while interacting with patrons.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Maintained accurate records of financial transactions using POS systems.
- Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Dos Oros
Clinton, OK
01.2023 - 04.2023
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
Bartender
Lucille's Roadhouse
Clinton , OK
09.2022 - 04.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Collaborated with kitchen staff to create pairings that complemented menu offerings.
- Developed seasonal drink menus based on customer feedback and market trends.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Cashier
Our Liquor Store
Clinton, OK
11.2022 - 03.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Performed other duties as assigned by management.
- Remained aware of surroundings and secured cash to minimize loss potential.
Take-out Cashier
Osakis sushi and steakhouse
Elk City, OK
08.2021 - 10.2022
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Processed refunds and exchanges according to company policy.
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for BOH/FOH when needed, showcasing versatility within the restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, call in orders, window and BOH without compromising service quality.
- Cultivated warm relationships with regular customers.
Game Floor Host/Gaming Bartender
Lucky Star Casino
Clinton , OK
09.2019 - 05.2022
- Ensured all guests were greeted in a professional and friendly manner.
- Checked identification of customers when necessary according to company policy.
- Followed proper procedures for handling cash payments, credit card transactions, and check approvals.
- Provided accurate information about daily specials, menu items, prices, ingredients, preparation methods.
- Responded quickly to customer inquiries or complaints in a polite and professional manner.
- Replenished drinks when requested by customers or when glasses appeared empty.
- Stocked server areas with supplies before, during and after shifts.
- Informed patrons of specialties and features.
- Facilitated engaging gaming experiences for guests, ensuring compliance with casino regulations.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Implemented process improvements for efficient order handling during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Server
BoomTown Bar and grill
Elk City, OK
11.2018 - 11.2019
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Provided exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, enhancing customer satisfaction.
- Trained new servers on menu knowledge and service protocols.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Assistant Manager
Bailey's Buffet
Sentinel, OK
07.2018 - 11.2018
- Managed inventory control systems, reducing discrepancies and improving accuracy.
- Coordinated scheduling and resource allocation to meet project deadlines effectively.
- Analyzed operational workflows, implementing changes to optimize productivity.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented new inventory management system, reducing stock discrepancies and optimizing supply flow.
- Coordinated special events and promotions, increasing foot traffic and engagement with local community.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Head Server/Bartender Supervisor
Fire and Ice Grill
Hobart, OK
12.2011 - 02.2013
- Trained and mentored new staff on menu offerings and service standards.
- Monitored inventory levels, assisting in ordering supplies as needed for service continuity.
- Led pre-shift meetings to communicate specials and operational updates to the team.
- Collaborated with management on menu changes based on customer feedback and trends.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Inspected FOH/ BOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Managed inventory, including ordering supplies and maintaining stock levels for optimal service delivery.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
GED -
Hobart High School
Hobart05-2005
Associates - Criminal Justice
Western Oklahoma State College
AltusSkills
- Inventory Management
- Complex Problem-Solving
- Product Recommendations
- Product Knowledge
- Time Management Skills
- Liquor Regulations and Compliance
- Customer Relations
- Expense Tracking
- Customer Service Excellence
- Customer Service
- Inventory
- Order Management
- Anticipating Guest Needs
- Licensed with ABEL and FOOD HANDLER
- Staff Management
- Handling Difficult Customers
- Product and Service Sales
- Inside and Outside Sales
- Policy enforcement
- Scheduling proficiency
- Staff training and development
- Budgeting expertise
- Customer service
- Decision-making
- Strategic planning
- Task delegation
- Inventory oversight
- Complex Problem-solving
- Employee motivation
- Operations management
- Staff discipline
- Inventory control
- Waste reduction
- Safety protocols
Certification
- ABEL
- Serve Safe
- Food Handlers
- CPR
- FIRST AID
Timeline
Manager on Duty
Elk Creek Casino
07.2025 - Current
Assistant Store Manager
Dollar Tree Store
07.2024 - 11.2024
Bartender Supervisor
Sugar Creek Casino
02.2023 - 07.2023
Bartender
Dos Oros
01.2023 - 04.2023
Cashier
Our Liquor Store
11.2022 - 03.2023
Bartender
Lucille's Roadhouse
09.2022 - 04.2023
Take-out Cashier
Osakis sushi and steakhouse
08.2021 - 10.2022
Game Floor Host/Gaming Bartender
Lucky Star Casino
09.2019 - 05.2022
Server
BoomTown Bar and grill
11.2018 - 11.2019
Assistant Manager
Bailey's Buffet
07.2018 - 11.2018
Head Server/Bartender Supervisor
Fire and Ice Grill
12.2011 - 02.2013
GED -
Hobart High School
Associates - Criminal Justice
Western Oklahoma State College