MADISON ALEXANDER
West Los Angeles
Summary
Dedicated Delivery Professional experienced in customer service and logistics operations. Enhanced customer satisfaction through effective problem-solving and relationship building while maintaining a clean driving record and road safety. Focused on optimizing route efficiency and delivering memorable customer experiences through strong communication and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager on Duty
B Sweet Dessert Bar LLC.
Los Angeles
09.2025 - Current
Delivery Driver
B Sweet Dessert Bar LLC.
Los Angeles
10.2023 - Current
- Delivered desserts to customers in a timely and efficient manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Maintained accurate inventory of delivery supplies and vehicle equipment.
- Ensured compliance with safety regulations during transportation of products.
- Conducted routine vehicle inspections to ensure reliable performance.
- Assisted customers with product inquiries to enhance their delivery experience.
- Managed customer feedback to improve service quality and address delivery concerns.
- Collaborated with staff to optimize delivery routes for efficiency.
- Communicated with team members to coordinate delivery schedules effectively.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Communicated with dispatch about delays or issues to ensure timely resolution and maintain delivery schedules.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported delays and accidents to stations using telephones or two-way radios.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Reported delays and accidents to stations using telephones or two-way radios.
Catering Associate
B Sweet Dessert Bar LLC.
Los Angeles
10.2023 - Current
- Prepared and assembled dessert orders for various events and clients.
- Collaborated with team members to ensure timely service during busy events.
- Managed inventory of ingredients and supplies for daily operations.
- Maintained cleanliness and organization of food preparation areas.
- Assisted customers with menu selections and special requests at events.
- Trained new associates on food safety and preparation techniques.
- Coordinated with vendors to source high-quality ingredients for desserts.
- Set up and dismantled catering displays for events efficiently.
- Provide quality customer service by responding promptly to inquiries, complaints, and suggestions in a professional manner.
- Assisted in loading and unloading catering vehicles before and after events to ensure timely service.
- Set up buffets with appropriate equipment and food items according to event specifications.
- Monitor customer satisfaction throughout the duration of the event.
- Maintain cleanliness of catering areas, including kitchen, dining room, and service areas.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Manage cash transactions related to catering services accurately.
- Collaborate with other staff members to ensure smooth delivery of services.
- Organize catering supplies and verify inventory levels for upcoming events.
- Perform table setup duties prior to meal service such as laying out cutlery, plates, glasses.
- Ensure compliance with health department regulations regarding safe food handling practices.
- Serve food items at buffet tables or directly to guests ensuring accuracy of orders.
- Inspect banquet rooms prior to events for cleanliness and report any issues immediately for resolution.
- Disposed of garbage promptly while following safety protocols to maintain a clean environment.
- Monitored customer orders during events to ensure accuracy and enhance guest satisfaction.
- Secured proper storage of leftovers after events to prevent spoilage and maintain food safety.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Prepare hot and cold dishes according to recipes or special requests from customers.
- Managed multiple tasks simultaneously while meeting deadlines under pressure.
- Maintain accurate records such as order forms, invoices for reference purposes.
- Maintained a clean and safe working environment by adhering to all health and safety regulations.
- Deliver prepared meals to designated locations within specified time frames.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Interacted with guests to obtain feedback on product quality and service levels.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Reviewed number of utensils available to rectify potential mistakes in place setting.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Filled in for absent workers by performing wide variety of food service work.
- Maintained cleanliness and organization in the kitchen and event areas during and after events.
- Managed inventory and restocked catering supplies as needed.
- Provided excellent customer service, addressing guest inquiries and concerns promptly.
- Operated and cleaned catering equipment, including coffee machines and dishwashers.
- Coordinated with vendors and suppliers to ensure timely delivery of catering supplies.
- Assisted in menu planning and ingredient sourcing for various events.
- Implemented waste reduction strategies to minimize food and supply waste.
- Packed and labeled food for delivery, ensuring accurate and timely orders.
- Coordinated with catering team to streamline food and beverage service for guests.
- Handled cash and processed payments for catering services.
- Transported food and catering equipment to and from event locations.
- Assisted in the preparation of food items following chef's instructions and safety regulations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Observed food safety and sanitation protocols to reduce germ spread.
- Distributed food to waiters and waitresses to serve customers.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Stored food in designated containers and storage areas to prevent spoilage.
Worker
B Sweet Dessert Cafe
03.2023 - Current
- Oversaw daily operations to ensure efficient workflow and productivity.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies that boosted customer satisfaction and loyalty.
- Managed resource allocation to optimize project execution and delivery timelines.
- Implemented process improvements to streamline operations and reduce delays.
- Monitored staff performance and addressed issues.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Facilitated team meetings to align goals and address challenges effectively.
- Delegated work to staff, setting priorities and goals.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established communication channels between departments for better information flow.
- Streamlined communication channels, improving information flow and decision-making speed.
- Reviewed operations to maintain adherence to laws, regulations, and industry standards.
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed strategic plans to enhance team collaboration and performance.
- Established processes to ensure efficient workflow throughout the organization.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed vendor relationships, negotiating contracts for timely delivery of goods and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership during times of organizational change or crisis situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster a pleasant workplace culture.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Suggested changes to project plans to enhance efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
Sales Associate
World Market
09.2021 - 03.2023
- Assisted customers with product selection and provided expert advice on merchandise.
- Organized product displays to maximize visual appeal and accessibility for customers.
- Collaborated with team members to achieve store sales goals and objectives.
- Processed customer transactions accurately using point-of-sale systems.
- Handled inventory management tasks, including restocking and tracking products.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Trained new associates on policies and customer service techniques to ensure consistent service quality.
- Coordinated promotional events to increase customer engagement and enhance store visibility.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Refilled shelves to ensure product availability for customers.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers in locating and selecting items.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
Babysitter
Self Employed Services
Westlake
01.2017 - 01.2020
- Supervised children during playtime and organized engaging activities.
- Prepared nutritious meals and snacks according to dietary needs.
- Maintained a safe and clean environment for children's activities.
- Updated parents on children's daily routines, fostering trust and collaboration.
- Implemented educational games to promote learning and development.
- Managed schedules for daily activities, ensuring structure and routine.
- Offered emotional support and guidance during challenging situations, promoting children's resilience and well-being.
- Assisted with homework and encouraged positive study habits.
- Responsibly watched children while parents were out.
- Maintained a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Communicated with parents about daily activities and any concerning behaviors.
- Facilitated age-appropriate activities such as reading stories and playing games, enhancing children's engagement and development.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Organized various activities, games, crafts and outings to keep children entertained.
- Enforced rules to teach good manners and maintain a safe environment.
- Helped complete homework, school projects and chores.
- Taught good manners by setting clear expectations for behavior in various settings.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Used organization and time management skills to multitask and keep children on set schedules.
- Using problem-solving skills to anticipate potential issues before they arise.
- Read stories and played alphabet games to promote early literacy.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Balanced schedules to promote optimal rest, play and educational periods.
- Developing creative ways to encourage learning through everyday experiences.
- Administering medication when needed according to parent instructions.
- Organized creative activities to develop children's physical, emotional and social growth.
- Tailoring activities based on the individual needs of each child under care.
- Transported children to school, sports activities, or other engagements.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Created a secure play environment to protect children from potential injuries.
- Supervised children's play to encourage social skills and ensure safety.
- Kept classroom and play areas organized and clean to promote a positive learning environment.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Instructed children in eating, resting and restroom habits.
- Provided nurturing and appropriate environment for children of various ages.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
Education
High School -
Santa Monica High School
Santa Monica, CA05-2022
Skills
- Order management
- Delivery scheduling
- Local delivery
- Order processing
- Fulfilling orders
- Order verification
- Efficient route planning
- Delivery recordkeeping
- Dispatch communication
- Inventory management
- Stocking inventory
- Loading and unloading
- Safety compliance
- Efficient driving
- Clean driving record
- Safe driving record
- Cash transaction handling
- Customer service
- Communication
- Verbal communication
- Team collaboration
- Time management
- Attention to detail
- Composure under stress
- Adaptive communication
- Dependability
- Positive mindset
- Adaptability
- Problem solving
- Physical stamina
- High stress environments
- Fast paced environments
- Cargo handling
- Beverage handling
- Catering logistics
- Event logistics
- Working with adults
- Online platforms
- Delivery apps
- Cleaning
- Courteous and polite demeanor
- Load balancing
- Load balancing
- Local delivery
- Cash transaction handling
Skill Sets
- Work as cashier and general sales associate
- Able to do heavy lifting
- Surfacing go backs
- Stocking inventory
- Cleaning areas and restrooms
- Handling online orders
- Excellent customer service
- Great at speaking with people in a friendly manner
- Able to maintain composure in challenging situations
- Enjoy working with children, animals, and adults
- Have worked in high stress and fast paced environments
- Waiting and cleaning tables
- Fulfilling Uber eats orders
- Dealing with order management
- Experienced with online platforms and delivery apps
- Garnishing and preparing pastries/drinks
- Private food catering for businesses
- Fulfilling gold belly orders and delivery
Previous Experience
- Sales Associate, World Market, 09/01/21, 03/01/23, 10860 Santa Monica Blvd., Los Angeles, CA, 90025, 310.694.2460, Jeri Nakagawa, Manager
- Cafe Worker, B Sweet Dessert Cafe, 03/01/23, Present, 2001 Sawtelle Blvd., Los Angeles, CA, 90025, 424.223.2877, Ines Hernandez, Manager
Languages
English
Native/ Bilingual
ASL
Limited
Certification
Food Handlers License
Affiliations
Beach Cleanup
Timeline
Manager on Duty
B Sweet Dessert Bar LLC.
09.2025 - Current
Delivery Driver
B Sweet Dessert Bar LLC.
10.2023 - Current
Catering Associate
B Sweet Dessert Bar LLC.
10.2023 - Current
Worker
B Sweet Dessert Cafe
03.2023 - Current
Sales Associate
World Market
09.2021 - 03.2023
Babysitter
Self Employed Services
01.2017 - 01.2020
High School -
Santa Monica High School