Summary
Overview
Work History
Education
Skills
Skill Sets
Previous Experience
Languages
Certification
Affiliations
Timeline
Generic

MADISON ALEXANDER

West Los Angeles

Summary

Dedicated Delivery Professional experienced in customer service and logistics operations. Enhanced customer satisfaction through effective problem-solving and relationship building while maintaining a clean driving record and road safety. Focused on optimizing route efficiency and delivering memorable customer experiences through strong communication and adaptability.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager on Duty

B Sweet Dessert Bar LLC.
Los Angeles
09.2025 - Current

Delivery Driver

B Sweet Dessert Bar LLC.
Los Angeles
10.2023 - Current
  • Delivered desserts to customers in a timely and efficient manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Maintained accurate inventory of delivery supplies and vehicle equipment.
  • Ensured compliance with safety regulations during transportation of products.
  • Conducted routine vehicle inspections to ensure reliable performance.
  • Assisted customers with product inquiries to enhance their delivery experience.
  • Managed customer feedback to improve service quality and address delivery concerns.
  • Collaborated with staff to optimize delivery routes for efficiency.
  • Communicated with team members to coordinate delivery schedules effectively.
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Communicated with dispatch about delays or issues to ensure timely resolution and maintain delivery schedules.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Assisted warehouse personnel in packing orders when necessary.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Reported delays and accidents to stations using telephones or two-way radios.

Catering Associate

B Sweet Dessert Bar LLC.
Los Angeles
10.2023 - Current
  • Prepared and assembled dessert orders for various events and clients.
  • Collaborated with team members to ensure timely service during busy events.
  • Managed inventory of ingredients and supplies for daily operations.
  • Maintained cleanliness and organization of food preparation areas.
  • Assisted customers with menu selections and special requests at events.
  • Trained new associates on food safety and preparation techniques.
  • Coordinated with vendors to source high-quality ingredients for desserts.
  • Set up and dismantled catering displays for events efficiently.
  • Provide quality customer service by responding promptly to inquiries, complaints, and suggestions in a professional manner.
  • Assisted in loading and unloading catering vehicles before and after events to ensure timely service.
  • Set up buffets with appropriate equipment and food items according to event specifications.
  • Monitor customer satisfaction throughout the duration of the event.
  • Maintain cleanliness of catering areas, including kitchen, dining room, and service areas.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Manage cash transactions related to catering services accurately.
  • Collaborate with other staff members to ensure smooth delivery of services.
  • Organize catering supplies and verify inventory levels for upcoming events.
  • Perform table setup duties prior to meal service such as laying out cutlery, plates, glasses.
  • Ensure compliance with health department regulations regarding safe food handling practices.
  • Serve food items at buffet tables or directly to guests ensuring accuracy of orders.
  • Inspect banquet rooms prior to events for cleanliness and report any issues immediately for resolution.
  • Disposed of garbage promptly while following safety protocols to maintain a clean environment.
  • Monitored customer orders during events to ensure accuracy and enhance guest satisfaction.
  • Secured proper storage of leftovers after events to prevent spoilage and maintain food safety.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Prepare hot and cold dishes according to recipes or special requests from customers.
  • Managed multiple tasks simultaneously while meeting deadlines under pressure.
  • Maintain accurate records such as order forms, invoices for reference purposes.
  • Maintained a clean and safe working environment by adhering to all health and safety regulations.
  • Deliver prepared meals to designated locations within specified time frames.
  • Checked supply levels and replenished items as needed for dining and catering functions.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Listened to negative and positive feedback from guests to improve customer service quality.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Reviewed number of utensils available to rectify potential mistakes in place setting.
  • Set up and cleaned up food preparation and service stations before and after catered events.
  • Filled in for absent workers by performing wide variety of food service work.
  • Maintained cleanliness and organization in the kitchen and event areas during and after events.
  • Managed inventory and restocked catering supplies as needed.
  • Provided excellent customer service, addressing guest inquiries and concerns promptly.
  • Operated and cleaned catering equipment, including coffee machines and dishwashers.
  • Coordinated with vendors and suppliers to ensure timely delivery of catering supplies.
  • Assisted in menu planning and ingredient sourcing for various events.
  • Implemented waste reduction strategies to minimize food and supply waste.
  • Packed and labeled food for delivery, ensuring accurate and timely orders.
  • Coordinated with catering team to streamline food and beverage service for guests.
  • Handled cash and processed payments for catering services.
  • Transported food and catering equipment to and from event locations.
  • Assisted in the preparation of food items following chef's instructions and safety regulations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Distributed food to waiters and waitresses to serve customers.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Stored food in designated containers and storage areas to prevent spoilage.

Worker

B Sweet Dessert Cafe
03.2023 - Current
  • Oversaw daily operations to ensure efficient workflow and productivity.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Developed and implemented strategies that boosted customer satisfaction and loyalty.
  • Managed resource allocation to optimize project execution and delivery timelines.
  • Implemented process improvements to streamline operations and reduce delays.
  • Monitored staff performance and addressed issues.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Facilitated team meetings to align goals and address challenges effectively.
  • Delegated work to staff, setting priorities and goals.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Established communication channels between departments for better information flow.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Reviewed operations to maintain adherence to laws, regulations, and industry standards.
  • Ensured compliance with industry regulations and company policies.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed strategic plans to enhance team collaboration and performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Managed vendor relationships, negotiating contracts for timely delivery of goods and services.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership during times of organizational change or crisis situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster a pleasant workplace culture.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Suggested changes to project plans to enhance efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Proposed or approved modifications to project plans.

Sales Associate

World Market
09.2021 - 03.2023
  • Assisted customers with product selection and provided expert advice on merchandise.
  • Organized product displays to maximize visual appeal and accessibility for customers.
  • Collaborated with team members to achieve store sales goals and objectives.
  • Processed customer transactions accurately using point-of-sale systems.
  • Handled inventory management tasks, including restocking and tracking products.
  • Resolved customer inquiries and complaints to ensure a positive shopping experience.
  • Trained new associates on policies and customer service techniques to ensure consistent service quality.
  • Coordinated promotional events to increase customer engagement and enhance store visibility.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Refilled shelves to ensure product availability for customers.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Upsold additional items based on customer interests and needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Demonstrated product features and benefits for customers' needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted inventories on a regular basis to track stock levels.
  • Adhered to company initiatives and achieved established goals.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Prepared merchandise for purchase or rental.

Babysitter

Self Employed Services
Westlake
01.2017 - 01.2020
  • Supervised children during playtime and organized engaging activities.
  • Prepared nutritious meals and snacks according to dietary needs.
  • Maintained a safe and clean environment for children's activities.
  • Updated parents on children's daily routines, fostering trust and collaboration.
  • Implemented educational games to promote learning and development.
  • Managed schedules for daily activities, ensuring structure and routine.
  • Offered emotional support and guidance during challenging situations, promoting children's resilience and well-being.
  • Assisted with homework and encouraged positive study habits.
  • Responsibly watched children while parents were out.
  • Maintained a positive attitude while being patient and understanding with the children.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Establishing trust through consistent communication with both parents and kids.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Facilitated age-appropriate activities such as reading stories and playing games, enhancing children's engagement and development.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Enforced rules to teach good manners and maintain a safe environment.
  • Helped complete homework, school projects and chores.
  • Taught good manners by setting clear expectations for behavior in various settings.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Used organization and time management skills to multitask and keep children on set schedules.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Read stories and played alphabet games to promote early literacy.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Developing creative ways to encourage learning through everyday experiences.
  • Administering medication when needed according to parent instructions.
  • Organized creative activities to develop children's physical, emotional and social growth.
  • Tailoring activities based on the individual needs of each child under care.
  • Transported children to school, sports activities, or other engagements.
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Created a secure play environment to protect children from potential injuries.
  • Supervised children's play to encourage social skills and ensure safety.
  • Kept classroom and play areas organized and clean to promote a positive learning environment.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Instructed children in eating, resting and restroom habits.
  • Provided nurturing and appropriate environment for children of various ages.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.

Education

High School -

Santa Monica High School
Santa Monica, CA
05-2022

Skills

  • Order management
  • Delivery scheduling
  • Local delivery
  • Order processing
  • Fulfilling orders
  • Order verification
  • Efficient route planning
  • Delivery recordkeeping
  • Dispatch communication
  • Inventory management
  • Stocking inventory
  • Loading and unloading
  • Safety compliance
  • Efficient driving
  • Clean driving record
  • Safe driving record
  • Cash transaction handling
  • Customer service
  • Communication
  • Verbal communication
  • Team collaboration
  • Time management
  • Attention to detail
  • Composure under stress
  • Adaptive communication
  • Dependability
  • Positive mindset
  • Adaptability
  • Problem solving
  • Physical stamina
  • High stress environments
  • Fast paced environments
  • Cargo handling
  • Beverage handling
  • Catering logistics
  • Event logistics
  • Working with adults
  • Online platforms
  • Delivery apps
  • Cleaning
  • Courteous and polite demeanor
  • Load balancing
  • Load balancing
  • Local delivery
  • Cash transaction handling

Skill Sets

  • Work as cashier and general sales associate
  • Able to do heavy lifting
  • Surfacing go backs
  • Stocking inventory
  • Cleaning areas and restrooms
  • Handling online orders
  • Excellent customer service
  • Great at speaking with people in a friendly manner
  • Able to maintain composure in challenging situations
  • Enjoy working with children, animals, and adults
  • Have worked in high stress and fast paced environments
  • Waiting and cleaning tables
  • Fulfilling Uber eats orders
  • Dealing with order management
  • Experienced with online platforms and delivery apps
  • Garnishing and preparing pastries/drinks
  • Private food catering for businesses
  • Fulfilling gold belly orders and delivery

Previous Experience

  • Sales Associate, World Market, 09/01/21, 03/01/23, 10860 Santa Monica Blvd., Los Angeles, CA, 90025, 310.694.2460, Jeri Nakagawa, Manager
  • Cafe Worker, B Sweet Dessert Cafe, 03/01/23, Present, 2001 Sawtelle Blvd., Los Angeles, CA, 90025, 424.223.2877, Ines Hernandez, Manager

Languages

English
Native/ Bilingual
ASL
Limited

Certification

Food Handlers License

Affiliations

Beach Cleanup

Timeline

Manager on Duty

B Sweet Dessert Bar LLC.
09.2025 - Current

Delivery Driver

B Sweet Dessert Bar LLC.
10.2023 - Current

Catering Associate

B Sweet Dessert Bar LLC.
10.2023 - Current

Worker

B Sweet Dessert Cafe
03.2023 - Current

Sales Associate

World Market
09.2021 - 03.2023

Babysitter

Self Employed Services
01.2017 - 01.2020

High School -

Santa Monica High School
MADISON ALEXANDER