Fakhra Amir
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Popeye's Chicken
01.2020 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Manager
Old Navy
02.2021 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Education
High School Diploma -
The High School Government Elementary
PakistanSkills
- Train Employees
- Quality Standards
- Order Supplies
- Team Leadership
- Schedule Preparation
- Managing Employee Relations
- Food and Beverage Management
- Manage Inventory
- Staff Management
- Advertising Techniques
- Cost Management
- Greet Guests
- Coordinate Events
- Customer Service
Timeline
Manager
Old Navy
02.2021 - 12.2022
Manager on Duty
Popeye's Chicken
01.2020 - Current
High School Diploma -
The High School Government Elementary
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