Henry Tucker Lee, Jr.
Wilmington,NC
Summary
Detail-oriented technical documentation professional with 10+ years of experience creating, maintaining, and governing complex institutional documentation in regulated environments. Proven ability to translate data, policies, and compliance requirements into clear, accurate documentation for executive leadership, auditors, faculty, and staff. Experienced working with SMEs, managing documentation systems, and supporting accreditation, compliance, and federal reporting through structured, auditable content.
Overview
13
13
years of professional experience
Work History
Institutional Researcher & Accreditation Assistant
Cape Fear Community College
Wilmington, NC
01.2022 - 01.2023
- Authored, edited, and maintained institutional documentation supporting accreditation, compliance, and strategic planning initiatives.
- Produced standardized reports and written analyses covering enrollment, FTE, completion, graduation, and persistence metrics.
- Served as primary documentation liaison for internal and external data requests, ensuring accuracy, consistency, and audit readiness.
- Managed IPEDS survey documentation, definitions, and submission materials in compliance with federal reporting standards.
- Supported SACSCOC accreditation by organizing, reviewing, and publishing evidence documentation using Xitracs and SoftDocs.
- Led implementation of Xitracs accreditation software, including documentation structure, workflows, and user guidance.
- Created executive-level summaries translating complex data into clear, actionable narratives.
- Designed institutional surveys and documented methodologies, findings, and recommendations.
- Maintained structured data repositories using Colleague, Informer, and Excel to support long-term reporting and documentation needs.
Documentation Technician – Education Program Auditing
Cape Fear Community College
Wilmington, NC
01.2017 - 01.2022
- Created and maintained compliance documentation for curriculum and continuing education programs aligned with state and NCCCS FTE standards.
- Conducted detailed documentation audits to verify accuracy, completeness, and adherence to policy and regulatory requirements.
- Developed and maintained a centralized documentation tracking database to monitor audit workflows and evidence status.
- Authored procedural documentation and reporting outputs for enrollment, attendance, grading, and compliance reviews.
- Collaborated with auditors, administrators, and faculty SMEs to gather, validate, and finalize documentation artifacts.
- Trained staff and faculty on documentation standards, FERPA requirements, and record-keeping best practices.
- Supported leadership with documentation analysis, compliance narratives, and policy implementation guidance.
Continuing Education Administrative Specialist
Cape Fear Community College
Wilmington, NC
01.2015 - 01.2016
- Documented course offerings, schedules, contracts, and training materials for workforce and community education programs.
- Created and maintained procedural documentation for registration, payment processing, and instructor contracting.
- Coordinated documentation for customized corporate training programs and external partnerships.
- Produced digital and print materials supporting program communication and course promotion.
Customer Service Specialist
Verizon Wireless
01.2014 - 12.2014
- Communicated technical information clearly and accurately to customers in a high-volume support environment.
- Diagnosed and resolved account, billing, and device issues while documenting resolutions in customer systems.
Office Assistant / Customer Service
Roberts Construction & Home Improvements
01.2013 - 01.2014
- Experience includes records management, data entry, confidential documentation handling, and administrative support.
Orientation & Customer Service Specialist / Switchboard Operator
Cape Fear Community College
01.2010 - 01.2013
- Experience includes records management, data entry, confidential documentation handling, and administrative support.
Part-Time Human Resources Technician
Cape Fear Community College
01.2010 - 12.2010
- Experience includes records management, data entry, confidential documentation handling, and administrative support.
Education
Cape Fear Community College
Wilmington, NCSkills
- Technical & Compliance Documentation
- Process & Workflow Documentation
- Accreditation & Regulatory Content (SACSCOC, IPEDS, FTE)
- Data Definitions & Reporting Standards
- Document Management Systems
- Records Governance & FERPA Compliance
- Stakeholder & SME Collaboration
- Version Control & Documentation Audits
- Reporting & Data Visualization
- Training & Knowledge Transfer
- Ellucian Colleague
- Informer
- Xitracs
- SoftDocs
- OnBase
- Alchemer
- WebAdvisor
- Microsoft Office
- ACCS Web
Tools And Platforms
- Ellucian Colleague
- Informer
- Xitracs
- SoftDocs
- OnBase
- Alchemer
- WebAdvisor
- Microsoft Office
- ACCS Web
Timeline
Institutional Researcher & Accreditation Assistant
Cape Fear Community College
01.2022 - 01.2023
Documentation Technician – Education Program Auditing
Cape Fear Community College
01.2017 - 01.2022
Continuing Education Administrative Specialist
Cape Fear Community College
01.2015 - 01.2016
Customer Service Specialist
Verizon Wireless
01.2014 - 12.2014
Office Assistant / Customer Service
Roberts Construction & Home Improvements
01.2013 - 01.2014
Orientation & Customer Service Specialist / Switchboard Operator
Cape Fear Community College
01.2010 - 01.2013
Part-Time Human Resources Technician
Cape Fear Community College
01.2010 - 12.2010
Cape Fear Community College