Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Henry Umetor

Cape Town

Overview

14
14
years of professional experience

Work History

Systems Analyst

PEP South Africa (A subsidiary of PEPKOR)
08.2021 - Current
  • System custodian
  • Provide support to Buyers, Technologists, Planning Managers, Planners and all users of the system
  • Support of existing business processes and technology
  • Support and configuration of PLM system according to Business Requirements
  • Build and maintain Business Process models to support functional and technical specifications
  • Design new systems and changes to processes and provide specifications
  • Project resource on multiple projects
  • Liaise with Developers to resolve issues
  • Log operational issues to developers to resolve
  • Log Innovative request to developers for Systems Improvement and enhancement
  • Write and execute test cases
  • Business Systems Analysis, testing and documentation
  • Conduct workshops for requirements gathering
  • Facilitation of training workshops
  • Projects Worked on: CENTRIC Implementation

Systems Analyst

Woolworths South Africa (Retail Merchandising Team)
12.2018 - 07.2021
  • Main resource for Woolworths RIB hospital system (Oracle)
  • Daily checks of the RIB Hospital system for integration failures
  • Raising of incidents with different areas to ensure successful re-integration of said failures
  • Rebuilding and retrying of failed messages
  • Support for different peer systems within Woolworths
  • Raising of TDs to apply fixes to resolve issues as they pop up
  • Testing and implementation of fixes
  • 24 Hour standby resource (Rotated by my team on a weekly basis)
  • Resource for testing on different projects
  • Compile and send out weekly reports for Rib hospital
  • Quarterly Release testing, sign off and post implementation checks
  • Projects Worked on: Web Logic Interface Testing, Multi-Currency

Systems Analyst

Woolworths South Africa (Marketing Customer Application Team)
04.2016 - 11.2018
  • Provide First Line support for All systems
  • Draft AIS and SRS Specification Documents
  • Document Business Processes
  • Create training manuals for users
  • Work with Developers and business in making enhancements and quick fixes in the system
  • Create Test Cases
  • Conduct systems integration testing
  • Handle implementation of new processes
  • Conduct regression testing
  • Work with the Woolworths call centre to resolve customer issues
  • Work with Woolworths Financial services to resolve customer transaction issues
  • Work with the Online team in resolving customer issues
  • Work on enhancements to Customer Central and mini individual projects as well as being a part of bigger projects
  • Liaise with other Woolworths Partners such as MySchool and Discovery in resolving customers' issues
  • Projects Worked on: Single View of Customer (SVoC)

Systems Analyst

Woolworths South Africa (Central Product Development team - Foods)
05.2013 - 03.2016
  • Provide First Line support for LARS (Main resource)
  • Draft BRS and SRS Specification Documents
  • Document Business Processes
  • Work with Developers and business in making enhancements and quick fixes in the system
  • Enable the on boarding of new Labs
  • Responsible for the reworking of the LARS reports
  • Create Test Cases
  • Conduct systems integration Testing
  • Conduct Regression testing
  • Coordinate UAT testing with users
  • Grant access to new users on the system
  • System Worked with: LARS (Laboratory Analysis Request System), TQM (Total Quality Management System), Quest PDM (Clothing Product Development System), Pathfinder FPI (Food Specification System), Microsoft SQL Server 2008 R2, SQL Server Management Studio 2012, TOAD for Oracle 11, Quality Centre (QC)

Software Tester

Global Edge Technologies (A Subsidiary of Old Mutual PLC)
08.2012 - 11.2012
  • System Testing
  • Systems Integration Testing
  • Regression Testing
  • Raising Defects and ensuring that they are fixed according to their level of priority during testing
  • Updating of Functional Design Document in preparation for testing or when an error is picked up during testing
  • Understanding and executing Test Cases
  • System Worked with: SELESTIA; Web Application (Scandia Investment Solutions), Siebel financial Services (Oracle CRM), Omega Object Star, Microsoft SQL Server 2008 R2

Business Analyst (OMIPAY)

OLD MUTUAL PLC
07.2011 - 06.2012
  • Draft Business Requirement Specification Documents
  • Analyse & Design new and enhanced business processes
  • Integration with development teams to ensure effective delivery of user requirements
  • Ensure effective facilitation of business meetings, ensuring that clear decisions are taken and that they are accurately documented
  • Create Implementation documents/Plans
  • Meet with clients and users for requirement gathering
  • Provide end-to-end project co-ordination for mini-projects (effective co-ordination of resources and activities to meet agreed timelines for the project
  • Enhancement and maintenance of SAP system
  • Master Data Commission and Remuneration system customizations
  • Conducted development and integration testing
  • Provide training for users after changes to a system were made
  • Load and process files for testing and UAT as well as support for UAT
  • System worked with: SAP ERP (Commission and Remuneration)

Business Analyst Intern (Front Office)

OLD MUTUAL PLC
03.2011 - 06.2011
  • Draft Business Requirement Specification Documents
  • Keeping track of Projects Progress
  • Doing initial analysis for small projects
  • Worked on the enhancement of the OMLOG communication system

Education

Matric - English, Mathematics, Agricultural Science, Commerce, Biology, Accounting, Economics

Government Secondary School
Rivers State, Nigeria
01.2000

Masters - MCom. Information Systems

University of The Western Cape (UWC)
11.2025

Post Graduate Diploma - Management (Specializing in Business and Systems Analysis)

University of Cape Town (UCT)
01.2011

B.Com Hons - Information Systems

University of The Western Cape (UWC)
01.2010

B.Com - Information Systems

University of The Western Cape (UWC)
01.2009

B.Sc. - Financial Management

Rivers State University of Science and Technology (RUST)
01.2004

Skills

  • Database design
  • End user support
  • Mobile application development
  • Application support

Personal Information

  • ID Number: 8211046123084
  • Date of Birth: 11/04/82
  • Gender: Male
  • Nationality: South African
  • Driving License: Yes (Code: C10)
  • Marital Status: Married

Timeline

Systems Analyst

PEP South Africa (A subsidiary of PEPKOR)
08.2021 - Current

Systems Analyst

Woolworths South Africa (Retail Merchandising Team)
12.2018 - 07.2021

Systems Analyst

Woolworths South Africa (Marketing Customer Application Team)
04.2016 - 11.2018

Systems Analyst

Woolworths South Africa (Central Product Development team - Foods)
05.2013 - 03.2016

Software Tester

Global Edge Technologies (A Subsidiary of Old Mutual PLC)
08.2012 - 11.2012

Business Analyst (OMIPAY)

OLD MUTUAL PLC
07.2011 - 06.2012

Business Analyst Intern (Front Office)

OLD MUTUAL PLC
03.2011 - 06.2011

Masters - MCom. Information Systems

University of The Western Cape (UWC)

Post Graduate Diploma - Management (Specializing in Business and Systems Analysis)

University of Cape Town (UCT)

B.Com Hons - Information Systems

University of The Western Cape (UWC)

B.Com - Information Systems

University of The Western Cape (UWC)

B.Sc. - Financial Management

Rivers State University of Science and Technology (RUST)

Matric - English, Mathematics, Agricultural Science, Commerce, Biology, Accounting, Economics

Government Secondary School

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Henry Umetor