Henry Acho A. T
Doha, Najma Doha
Summary
Versatile IT Systems Specialist (10 years experience ) skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
11
11
years of professional experience
1
1
Language
Work History
Systems Specialist
Robert Guild Associates
07.2017 - Current
- Maintained AV systems : programming and testing.
- Server control of PA Systems
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Conducted test's to evaluate device functionality
- Investigated hardware product issues involving materials and software and devised solutions.
- Reviewed operations reports to detect nonconforming outcomes in task completion, designing system updates to reach compliance.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Created and implemented technical support plans for audio-visual systems.
- Programmed and operated audio-visual equipment to support seamless live events.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- managed over 50 calls per day to reduce tickets from end users.
IT Technical Support Specialist
Keppel FMO /NOC Trust Solutions
10.2014 - 01.2017
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and PDA.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with technical, maintenance and operations personnel to troubleshoot operating problems and assist in implementing new instrumentation and equipment.
- Communicated with vendors and customers to accurately execute work orders and strengthen relationships.
- Created purchase expense reports to track materials, supplies and equipment costs.
- Performed preventive maintenance on electrical systems, HVAC and building equipment.
- Carried out routine checks to verify correct operation of control equipment.
- Responded to service calls to immediately correct problems or report for further action.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Evaluated facilities to determine if company maintenance protocols complied with good health and safety regulations.
- Scheduled routine maintenance and repair of facility equipment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Worked with business intelligence software (CMMS) and various reports to glean insights into trends and prospects.
IT Installer
Qatar Foundation /Huawei Oredoo
05.2013 - 10.2014
- Calculated materials and time needed for each job.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Operated tools, equipment, and machinery according to safety standards.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Assisted with system design and layout to optimize installations and continuous performance.
- Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Worked with diverse types of weather and ground conditions.
Education
BBA - IT Security
Swiss Management Center
Switzerland Digital Security Systems Professionals - IT Systems /Electronics
Ingenious Power &Control Systems Training
Doha QatarCertificate of Engineering - Systems Engineering
Alison Online
Ireland Based Project Management Professional - Project Management
Chicago Training Center
Doha Qatar Information Technology Infrastructure Library - IT Service Management
New Horizon
Doha Qatar Associate of Applied Science - ICT
Emotech Empowerment Cisco Net Academy
Buea CameroonHigh School Diploma -
Summerset Bilingual High School
Buea CameroonSkills
- P>Capacity Planning
- P>Schedule Coordination
- P>Network Administration
- P>Disaster Recovery Planning
- P>Troubleshooting
- P>System Upgrades
- P>Self-Directed
- P>Team Building
- P>Supervision and Leadership
- P>Operating systems
Timeline
Systems Specialist
Robert Guild Associates
07.2017 - Current
IT Technical Support Specialist
Keppel FMO /NOC Trust Solutions
10.2014 - 01.2017
IT Installer
Qatar Foundation /Huawei Oredoo
05.2013 - 10.2014
BBA - IT Security
Swiss Management Center
Digital Security Systems Professionals - IT Systems /Electronics
Ingenious Power &Control Systems Training
Certificate of Engineering - Systems Engineering
Alison Online
Project Management Professional - Project Management
Chicago Training Center
Information Technology Infrastructure Library - IT Service Management
New Horizon
Associate of Applied Science - ICT
Emotech Empowerment Cisco Net Academy
High School Diploma -
Summerset Bilingual High School
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