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Henry Acho Tabot Asan
IT Support Engineer
Doha,Qatar
Summary
Experienced IT Support Engineer familiar with user support and root cause analysis. Advanced knowledge of IT-Service desk operations and dedication to see issues through to end. Works well in remote and desk-side environments. Knowledgeable Support Engineer adapts freely to diverse situations and changing demands. Well-versed in systems Software and skilled in Hardware diagnostics . Over 10 years IT industry experience in support roles. Skilled Support Engineer successful at using judgment and advanced technical acumen to make positive impact on Scope . Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Subject Matter Expert in maintaining Systems.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Public Address Systems Specialist
Robert Guild Associates RGA
Doha, Ad Dawhah
08.2017 - Current
- Efficiently resolved myriad of technical issues concerning hardware installation and network connectivity.
- Tracked problematic system errors by implementing various user support tracking metrics.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained computer systems, installed and upgraded new systems.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Worked effectively in both independent and team environments to exceed IT goals.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Performed troubleshooting and maintenance of existing network systems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
IT Field Support Technician
Keppel FMO at HIA midfield Contractor: NOC FromTrust Solution
Doha, Ad Dawhah
10.2014 - 01.2017
- Planned computer systems using information engineering and structured analysis.
- Developed diagrams to describe and lay out logical operational steps.
- Installed system updates to address vulnerabilities and reduce security issues.
- Organized system operating procedures to strengthen controls.
- Enhanced and reconstructed computer systems to increase efficiency.
- Established requirements to bolster management decision support reporting.
- Interpreted mechanical, electrical blueprints and schematics to perform installations or repairs.
- Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
- Coordinated activities with other units of organizations to develop cross-functional strategic plans to enhance company performance.
- Configured hardware and granted system permissions to new employees.
IT Technician
Trust Solution
Doha, Ad Dawhah
05.2013 - 10.2014
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Set up and maintained user accounts and client access.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Recovered critical information from data back ups to restore functionality.
IT Instructor
NGO & Dynamic ComputersTechnical WorkShop
Buea, Cameroon
11.2011 - 02.2013
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Assessed, documented and reported on student progress for Desktop computer class.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge related to teaching syllabus.
- Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
- Created clear, engaging lessons to draw interest and develop students' to understand ICT key terms.
- Facilitated computer lab of 20[Number] people from 50 to 25 computer use and designed appropriate and specialized lesson plans
Internet Cyber Cafe Attendant
Co-owner /Self employed
Buea, Cameroon
12.2009 - 10.2011
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Help Desk Support Specialist
EMOTECH International Company
Buea, Cameroon
06.2011 - 09.2011
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware and granted system permissions to new employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Installed new desktop systems and migrated data to new machines.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Upsold products and services to increase company revenue 30% beyond targets.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
BBA - IT Security
Swizz Management Center
Switzerland 04.2018 - 05.2021
Course Completion Certificate - Digital Security Systems Professional
Ingenious Power &Control Systems Training Center
Doha Qatar 03.2018 - 05.2018
Course Completion Training Certificate - Project Management
Chicago Training Center
Doha Qatar 08.2015 - 10.2015
Course Completion Training Certificate - Information Technology Infrastructure Library ITIL
NEW HORIZON
Doha Qatar 05.2015 - 06.2015
Diploma ICT - IT
Cisco Networking Academy
Cameroon 10.2009 - 04.2011
High School Diploma -
Summerset Bilingual School
Cameroon 09.2008 - 08.2009
Skills
Hardware and software installation
Project Management
Application installations
Technical Support
Technical Analysis
Low-voltage Systems
Systems maintenance
Systems troubleshooting
Accomplishments
- Achieved success by introducing shifts records for daily tasks.
- Documented and resolved issues which led to positive maintenance results .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Software
Operating Systems
CMMS ERP Systems
Interests
Continuous knowledge development
Football
Cooking
Soccer coaching
I coached a soccer team to success in winning a community winter tournament ,where i had to use my experience in the sports to help shape up my team and strategize all modern approach to the game and build a strong unit that is ready to compete and achieve a common target .
till date i personally keep up to date with all soccer tips and tactics to continuously improve the team i coached in the tournament.
Timeline
BBA - IT Security
Swizz Management Center
04.2018 - 05.2021
Course Completion Certificate - Digital Security Systems Professional
Ingenious Power &Control Systems Training Center
03.2018 - 05.2018
Public Address Systems Specialist
Robert Guild Associates RGA
08.2017 - Current
Course Completion Training Certificate - Project Management
Chicago Training Center
08.2015 - 10.2015
Course Completion Training Certificate - Information Technology Infrastructure Library ITIL
NEW HORIZON
05.2015 - 06.2015
IT Field Support Technician
Keppel FMO at HIA midfield Contractor: NOC FromTrust Solution
10.2014 - 01.2017
IT Technician
Trust Solution
05.2013 - 10.2014
IT Instructor
NGO & Dynamic ComputersTechnical WorkShop
11.2011 - 02.2013
Help Desk Support Specialist
EMOTECH International Company
06.2011 - 09.2011
Internet Cyber Cafe Attendant
Co-owner /Self employed
12.2009 - 10.2011
Diploma ICT - IT
Cisco Networking Academy
10.2009 - 04.2011
High School Diploma -
Summerset Bilingual School
09.2008 - 08.2009