Hensy Rodriguez
The Bronx,NY
Summary
Organized and dedicated Biller and Coder/Administrative Assistant with over 10 years of experience, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Assistant Recruitment Specialist
1199 SEIU TEF
01.2024 - Current
- Collaborated with hiring managers to identify staffing needs and optimize job descriptions.
- Developed and implemented effective recruitment strategies for diverse positions across multiple departments.
- Utilized applicant tracking systems to streamline candidate sourcing and enhance efficiency.
- Conducted thorough candidate screenings and interviews to ensure optimal fit for each role.
- Built strong relationships with external recruiting agencies to expand talent pipeline options.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
Navigator
Somos Social Care Network
02.2025 - 11.2025
- Navigated complex routes efficiently to optimize delivery schedules and reduce transit times.
- Collaborated with cross-functional teams to enhance operational workflows and ensure timely project execution.
- Analyzed navigation data to identify trends and implement process improvements for enhanced accuracy.
- Mentored junior navigators, providing training on best practices and advanced navigation systems usage.
- Coordinated logistics with external partners to maintain consistency in service delivery and customer satisfaction.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
Site Supervisor
DHS/Vanguard Staffing
02.2022 - 01.2024
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Administrative Assistant
AW Medical
11.2016 - 11.2023
- Answered multi-line phone system, routing calls, delivering
- messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scan Document in to Patient's chart.
- Schedule appointments
- Initiate Prior Authorizations for Procedures and Medications.
- Verifying Insurance
- Entering referrals & collecting copays
- preparing daily charts
- Translating
Medical Biller and Coder
Academy Medical
11.2011 - 11.2016
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Tracked and monitored requests for medical records release.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Education
Bachelor of Arts - Psychology
Lehman College of The City University of New York
The Bronx, NY06.2018
Medical Biller And Coder Certificate - Biller And Coder Certification
Saint John University
06.2017
CMA - Medical Assistant
Carrer Quest
06.2009
High School Diploma -
Washington Irving
06.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Team Player
- Attention to detail
- Organized
- Conflict resolution skill
- Professional phone etiquette
- Adaptability
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Navigator
Somos Social Care Network
02.2025 - 11.2025
Assistant Recruitment Specialist
1199 SEIU TEF
01.2024 - Current
Site Supervisor
DHS/Vanguard Staffing
02.2022 - 01.2024
Administrative Assistant
AW Medical
11.2016 - 11.2023
Medical Biller and Coder
Academy Medical
11.2011 - 11.2016
Bachelor of Arts - Psychology
Lehman College of The City University of New York
Medical Biller And Coder Certificate - Biller And Coder Certification
Saint John University
CMA - Medical Assistant
Carrer Quest
High School Diploma -
Washington Irving