HEPHZIBAH LEITON
Miami,FL
Summary
Enthusiastic customer service specialist experienced in supporting daily operations, assisting customers, and maintaining organized work environments. Dedicated to expanding knowledge, growing within a team, and taking on new opportunities
Overview
2024
2024
years of professional experience
2023
2023
years of post-secondary education
Work History
Sales Associate
PetSmart Charities
West Palm Beach, Florida
07.2023 - 10.2023
- Made sure to hit a daily quota of sign ups for the treats loyalty program.
- Provided knowledge and recommendations based on animals needs.
- Ensured cleanliness within the store including putting go-backs and updating inventory.
- Cash handling from beginning of shift towards ending of the shift.
Stock Inventory Associate
Under Armour
West Palm Beach, FL
04.2023 - 07.2023
- Maintained accurate inventory records using inventory management software.
- Conducted regular stock counts to ensure product availability and accuracy.
- Assisted in receiving and processing incoming shipments from vendors.
- Prepared inventory for shipment by attaching tags and labels.
Retail Sales Associate
Ross Stores
Miami, Florida
01.2022 - 02.2023
- Assisted customers with product selection and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Sales Associate
Walgreens
Miami
09.2021 - 12.2021
- Encouraged customers to sign up for rewards using telephone number.
- Focused primarily on delivering great customer service.
- Ensured cleanliness within the store including putting go-backs and zoning.
- Finalizing sales by handling money and credit cards.
Brand Representative
Hollister
Miami
10.2020 - 04.2021
- Implement customer loyalty programs.
- Trained new representatives on brand standards and customer engagement techniques.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
Filing Clerk
Hollywood Inst Of Beauty
Miami
03.2020 - 06.2020
- Organized and maintained filing systems for student records and documents.
- Processed incoming and outgoing mail for efficient communication.
- Assisted staff with document retrieval and filing inquiries.
- Entering data into spreadsheets, databases, and other computer systems accurately and efficiently. Such as Excel, Word, & Quickbooks.
Hotel Front Desk Clerk
Cambria Suites
- Provide administrative data when necessary, such as data entry, preparing nightly and morning audits, and record-keeping.
- Perform other clerical receptionist duties such as filing,
- photocopying, transcribing and faxing.
- Managed check-in and check-out procedures efficiently and accurately.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
Education
Licensed Esthetician - Esthetics
The English Center
Miami 01.2025 - 05.2025
Licensed Nail Technician - Nail Specialist
The English Center
Miami 05.2023 - 09.2023
Green Springs High School
MiamiSkills
Customer Service & Sales Support
Cash Handling & POS Systems
Conflict Resolution & Problem-Solving
Merchandising & Inventory Management
Multi-line phone management
Timeline
Licensed Esthetician - Esthetics
The English Center
01.2025 - 05.2025
Sales Associate
PetSmart Charities
07.2023 - 10.2023
Licensed Nail Technician - Nail Specialist
The English Center
05.2023 - 09.2023
Stock Inventory Associate
Under Armour
04.2023 - 07.2023
Retail Sales Associate
Ross Stores
01.2022 - 02.2023
Sales Associate
Walgreens
09.2021 - 12.2021
Brand Representative
Hollister
10.2020 - 04.2021
Filing Clerk
Hollywood Inst Of Beauty
03.2020 - 06.2020
Hotel Front Desk Clerk
Cambria Suites
Green Springs High School