Herald Smith
Rockingham,VA
Summary
Dynamic Technical Service Manager with extensive experience at Poultry Specialties, Inc., excelling in electrical and mechanical diagnostics. Recognized for enhancing customer satisfaction through effective communication and mentoring junior technicians. Proven ability to troubleshoot complex issues and establish strong client relationships, fostering trust and long-term partnerships.
Experienced with managing technical service operations and leading teams to ensure efficient service delivery. Utilizes effective problem-solving techniques to address and resolve technical issues. Track record of maintaining high customer satisfaction and operational excellence.
Overview
13
13
years of professional experience
Work History
Technical Service Manager
Poultry Specialties, Inc
12.2019 - Current
- Worked closely with Brandon and Chore time to learn new computers and products to ensure proper installation and operation.
- Very knowledgeable with chore time computers, broadcasters, mobile servers, and back-up controls
- Mentored junior technicians in advanced troubleshooting techniques, increasing their problem-solving abilities and empowering them to resolve issues more efficiently.
- Improved customer satisfaction by providing prompt technical support and troubleshooting for complex issues.
- Established strong relationships with key clients through regular communication and on-site visits, promoting trust in our services and fostering long-term partnerships.
Apprentice Electrician
Trumbo Electric
12.2018 - 12.2019
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
- Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
- Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
Service Technician
Poultry Specialties, Inc
04.2012 - 12.2018
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Education
Many Certificates For Various Class's - Electrical, Plc Computers
Massanutten Technical Center
Harrisonburg, VA09-2019
High School Diploma -
Broadway High School
Broadway, VA06-2007
Skills
- Electrical Diagnostics
- Mechanical Diagnostics
- Chore Time Diagnostics
- Effective Customer Communication
- Effective phone communication
Timeline
Technical Service Manager
Poultry Specialties, Inc
12.2019 - Current
Apprentice Electrician
Trumbo Electric
12.2018 - 12.2019
Service Technician
Poultry Specialties, Inc
04.2012 - 12.2018
Many Certificates For Various Class's - Electrical, Plc Computers
Massanutten Technical Center
High School Diploma -
Broadway High School
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