Shayla Stevenson
Connersville,IN
Summary
- CPR, First aid, and Stop the bleed certified.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Skillful with multiple different types of customer service work atmosphere, and leadership skill.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Service Manager
Monro Muffler And Brake
04.2023 - Current
- Implemented effective performance metrics to monitor technician productivity, identifying areas for improvement and driving continuous development of skills within the team.
- Managed a team of technicians, ensuring timely resolution of service requests and maintaining high-quality standards in all work performed.
- Perform brakes, suspension, tire installation, scheduled maintenance, and all manner of automotive repairs and maintenance, that you are qualified to perform
- Oversee and audit courtesy automotive inspections and services performed by Technicians
- Train teammates and perform work identified during audits
- Secure our guests' approval to perform the work as a result of the diagnosis; and always maintain a clean, neat work area
- Complete automotive inspections on every vehicle you service and perform any repairs and maintenance
- Test drive guest vehicles and use our shop truck in a safe manner to pick up inventory as needed.
Machine Operator and Set-Up
Osborn International
11.2022 - 02.2023
- Performing multiple quality checks
- Changing blades, cylinders, shocks, sensors and more
- Routine paperwork per work order/instructions
- Maintaining the safety of myself and others. Complied with company and OSHA safety rules and regulations.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Perform high RPM spin test per order number power brushes
- Consistent routine maintenance.
Corrections Officer
Franklin County Sheriffs Department
07.2022 - 11.2022
- Provides care and correctional treatment of inmates
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Manages inmate holding areas
- Ensures that inmates remain in custody
- Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures
- Performs searches on inmates and visitors
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Checks mail for contraband, such as weapons or drugs
- Prepares incident reports and other documentation
- Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability
- Inventories inmates' personal property and issues receipts
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Break up physical confrontations and protect inmates and fellow officers from harm
- Provides emergency assistance as needed, including but not limited to CPR, first aid, escape of inmates, and evacuation procedures.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
Manufacturing Technician 2
Silfex
02.2020 - 05.2022
- Grinding down Silicon Ingots using CNC
- Operating Hot/Ultrasonic tanks for separating ingots
- Following specific work instructions
- Recording information per part and shift
- Quality checks using caliper and micrometers
- Visual quality checks
- Hoist certified
- Plex record keeping.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
Back-up Team Leader
DMAX Ltd
08.2018 - 03.2020
- Cultivated productive and safe atmosphere while supervising a team of 8 employees working with diesel engine parts
- Mentored new hires by relaying information on company procedures, safety requirements, and delivered constructive criticism upon completion of job tasks
- Held meetings with employees to evaluate performance and make plans for improvement
- Performed quality checks on finished products to verify compliance specifications and assign appropriate quality grades.
- Maintained compliance with industry regulations, implementing necessary security measures for sensitive data protection.
- Organized and prioritized workflow using daily planner.
Education
Certification - Vet Science
Miami Valley Career Technology Center Skills
Clayton, OH06.2018
High School Diploma -
Eaton High School
Eaton, OH06.2018
Skills
- Auto Service Management
- Mechanic and CNC machinist Experience
- Automotive diagnostics
- Automotive service
- Training and mentoring
- Strategic Planning
- Quality Assurance
- Professionalism and Boundaries
- Rapid data entry skills
- Critical Thinking
- Customer Service
Certification
- First Aid Certification
- Stop the Bleed
- CPR Certification
Timeline
Technical Service Manager
Monro Muffler And Brake
04.2023 - Current
Machine Operator and Set-Up
Osborn International
11.2022 - 02.2023
Corrections Officer
Franklin County Sheriffs Department
07.2022 - 11.2022
Manufacturing Technician 2
Silfex
02.2020 - 05.2022
Back-up Team Leader
DMAX Ltd
08.2018 - 03.2020
Certification - Vet Science
Miami Valley Career Technology Center Skills
High School Diploma -
Eaton High School
- First Aid Certification
- Stop the Bleed
- CPR Certification
Similar Profiles
Shayla StevensonShayla Stevenson
Technical Service Manager at Monro Muffler And BrakeTechnical Service Manager at Monro Muffler And Brake
Dawn DriskillDawn Driskill
District Manager at Monro Muffler And BrakeDistrict Manager at Monro Muffler And Brake
Raymond EllisonRaymond Ellison
Store Manager at Monro Muffler Brake & ServiceStore Manager at Monro Muffler Brake & Service