Herbens Litus
Union
Summary
Results-oriented Sales Associate with 4 years of experience in retail environments. Demonstrated success in driving sales and enhancing customer satisfaction through effective upselling and relationship-building. Strong communicator with a history of exceeding sales targets while ensuring high standards of store presentation and inventory accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automotive Technician
Carvana
Manville
09.2025 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance on various vehicle models efficiently and accurately.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed drive ability tests on vehicles after repairs were completed.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Documented repair processes and parts used to maintain precise service records for accountability.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Assisted customers with service inquiries and maintenance recommendations to enhance their vehicle performance.
- Provided exceptional customer service during interactions, ensuring clarity on automotive needs and solutions.
- Adhered strictly to company policies concerning quality control standards.
DSP Associate(Driver)
Everon Logistics
11.2023 - 08.2025
- Route Navigation: Proficiency in using GPS systems or maps to efficiently plan and navigate delivery routes, ensuring timely deliveries and minimal delays.
- Time Management: Capability to prioritize tasks and manage time effectively to meet delivery deadlines and maintain a consistent schedule.
- Attention to Regulations: Awareness of and adherence to local, state, and federal regulations governing transportation, including licensing requirements, vehicle weight limits, and hours-of-service regulations. etc..
- Coordinated with dispatchers, supervisors, and clients to ensure timely delivery schedules
- Maintained accurate delivery logs, invoices, and proof of delivery documentation to support operational transparency
- Resolved delivery issues and delays professionally to uphold high standards of customer service
- Demonstrated basic mechanical knowledge for conducting vehicle pre-trip inspections
- Ability to pass background check and drug screening
- Experience driving a step van or similar commercial vehicle preferred
Lumber Associate/Sales Consultant
Home Depot
04.2022 - 11.2023
- Engage with customers to understand their needs and recommend suitable products or services
- Resolved customer objections and issues with professionalism, fostering positive relationships
- Coordinated with inventory and support departments to enhance customer satisfaction
- Safely load and unload pallets of wholesale produce
- Perform daily maintenance and safety checks, and fix common mechanical problems
- Move products to specified storage spaces and manually unload and stack boxes while observing safe lifting practices
- Maintain a clean, unobstructed work area, and report any health or safety issues to supervisors Worked with teammates to efficiently handle freight shipments within strict deadlines
- Locate and package stock carefully to protect against damage during transit
- Inspected, maintained, and repaired forklift machinery.
- Labeled and thoroughly wrapped product pallets to prevent damage or infestation
- Worked full-time in a fast-paced environment to meet operational needs
Sales Team Lead
Burlington COAT FACTORY
08.2020 - 12.2021
- Serve as a product expert in books and board games by researching and staying up to date with product knowledge
- Exceeded sales goals and objectives through strategic planning and execution
- Experienced in working with a variety of customers in a fastpaced environment
- Upsold and cross-sold products, enhancing overall sales performance
- Proficient in using pointofsale systems and cash registers
- Able to effectively handle customer inquiries and complaints
- Led and supported retail team members, fostering a collaborative sales environment
- Deliver excellent customer service and resolve issues promptly
- Maintain store appearance and ensure proper product merchandising
- Assist with inventory management and stock replenishment
- Full-time
Education
Bachelor of Science - Computer Science
Rutgers University
New Brunswick, NJSkills
- Automotive diagnostics
- Advanced vehicle systems
- Automotive technology
- Engine performance analysis
- Diagnostic
- Regulatory compliance
- Routine maintenance
- Delivery management
- Order fulfillment processes
- Knowledge of inventory control
- Delivery tracking software
- Counterbalance forklift operation
- Reach forklift operation
- Warehouse forklift operation
- Order Picker
- Skilled in using POS systems
- Customer problem-solving
- Customer relationship building
- Excellent customer service
- Interpersonal communication skills
- Conflict resolution
- Strong time management
- Route planning abilities
- Proven sales techniques
- Upselling techniques
- Performance evaluation
- Critical Thinking
- Mobile apps
- Accurate recordkeeping
- Documentation of sales and deliveries
- CRM expertise
- Engine performance analysis
Certification
Lift Equipment License, 04/01/22
Timeline
Automotive Technician
Carvana
09.2025 - Current
DSP Associate(Driver)
Everon Logistics
11.2023 - 08.2025
Lumber Associate/Sales Consultant
Home Depot
04.2022 - 11.2023
Sales Team Lead
Burlington COAT FACTORY
08.2020 - 12.2021
Bachelor of Science - Computer Science
Rutgers University