Pancho Marquez
Sacramento,CA
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Automotive Technician
All Data LLC
12.2021 - 11.2025
- Experienced Customer Service and Call Center professional with a strong background in Automotive and Technical support environments.
- Adept at leveraging OEM manufacturer's labor and repair data to assist customers and automotive technicians with accurate, timely, and resounding automotive solutions.
- Demonstrated ability to build trust through clear communication through deep technical knowledge, and a commitment to customer satisfaction.
- Maintained professional demeanor while resolving complex issues and recommending products to support daily operations of automotive support division.
- Performed quality control reviews of complex or incorrect repair procedures, service specifications and wiring diagrams. Proven track record of delivering exceptional front-line customer service and support. Developed and fostered long-term customer relationships, and contributed to the success of the customer retention goals within the department.
- Performed quality control reviews of complex repair procedures and service specifications, enhancing customer service quality and fostering long-term relationships that supported customer retention goals.
- Executed a variety of clerical and supportive tasks, including special projects, project analysis, training, audits, and evaluations.
Service Advisor
Danny's Automotive & Tires, LLC
02.2019 - 09.2020
- Greet and assist customers at the Service Counter to ensure a seamless Intake experience.
- Prepare accurate automotive service work orders and estimates in compliance with California Bureau of Automotive Repair (BAR) regulations.
- Coordinate with Automotive Technicians and Service Manager to ensure a timely and effective repair plan.
- Ensure that repair plans remain effective and accurate through proper parts application, fit and sourcing.
- Ensure that repair plans remain on schedule as promised via proper technician workflow, production scheduling and dispatch.
- Established trust with customers through clear communication, technical knowledge, and commitment to satisfaction.
- Maintain proper parts inventory using techniques such as inventory count, cycle counts, and other inventory control techniques.
- Executed additional tasks as needed to support daily operations of the automotive repair facility. as required in day to day operations of an Automotive Repair facility.
Parts Counter Person
Valley Power Systems
09.2016 - 02.2018
- Greet and assist customers at the Parts Counter
- Utilized product knowledge to meet and address customer needs and requests promptly.
- Verify that Customer's account and pricing were effective in securing the sale as well as maintaining profit KPI.
- Applied strong communication and customer service skills to retain and grow customer base.
- Perform inventory cycle counts and audits.
- Locate and BIN new inventory.
- Executed stock orders to maintain optimal inventory levels and support sales operations.
- Process purchase orders for Non-Inventory items.
- Managed shipping and receiving of inventory, ensuring accurate documentation and timely processing.
Smog Inspector
KC Smog
10.2012 - 08.2014
- Performed Smog Inspections in strict compliance with California Bureau of Automotive Repair (BAR) regulations.
- Communicated Inspection results clearly and professionally to customers.
- Specialized in Test-Only Inspections with a focus on accuracy and customer service.
- Documented Inspection failures accurately and identified failure types.
- Guided customers in achieving regulatory compliance with referrals and education.
- Deliver exceptional front-line support and built trust with returning clientele.
- Provided exceptional front-line support to returning clientele.
- Managed purchasing processes to ensure timely procurement of necessary supplies.
- Handled accounts payable and receivable functions to maintain accurate financial records.
- Performed accounting tasks to support financial reporting and analysis.
- Executed purchasing activities to acquire goods at competitive prices.
- Conducted building maintenance tasks to ensure a safe and functional environment.
Smog Inspector
United Car Care
01.2010 - 10.2012
- Performed comprehensive Smog Inspections in strict compliance with California Bureau of Automotive Repair (BAR) regulations.
- Performed advanced diagnostics testing on vehicles with failing emission systems.
- Administer contracted services provided under the Consumer Assistance Program (CAP).
- Ensure compliance with State of CA rules and regulations in regard to Consumer Assistance program eligibility and benefits to customers.
- Documented and executed repair plans to ensure compliance with emissions testing and inspection laws.
- Executed a wide range of general automotive repairs including but not limited to: Brakes, PM, Undercar, Transmission, Engine, Suspension services.
- Procured automotive parts to maintain inventory levels and support timely repairs. to meet timely production goals and reduce repair turnaround times.
- Source parts to meet timely production goals and reduce repair turn around times.
Smog Inspector
PURRFECT AUTO SERVICE
04.2009 - 01.2010
- Performed Smog Inspections in strict compliance with California Bureau of Automotive Repair regulations.
- Diagnosed and documented failing emission control systems.
- Produce and provide accurate and timely repair plans to address Emission Inspection failures.
- Performed advanced diagnostics to troubleshoot advanced engine performance malfunctions.
- Source parts to meet timely production goals and reduce repair turnaround times.
- Executed general automotive repairs including brakes, PM, undercar, transmission, engine, and suspension services, ensuring vehicle safety and performance.
- Executed Service Advisor duties based on customer demand.
Student Assistant
Foundation for California Community Colleges
09.2007 - 04.2009
- Performed highly specialized Smog Inspections under the direct supervision of the California Smog Referee Program.
- Conducted complex and non-standard Smog Inspections which included but are not limited to Grey-market vehicles, Special Construction vehicle, Engine swaps, Repair Assistance, Cost Exemptions, Noise citations, Consumer dispute.
- Conducted complex and non-standard smog inspections for grey-market vehicles, special construction vehicles, engine swaps, repair assistance, cost exemptions, noise citations, and consumer disputes.
- Collaborated with referees to ensure all inspections complied with rules and regulations set by Bureau of Automotive Repair.
- Supported daily operations of referee and station through scheduling, customer service, billing, inventory management, maintenance, and housekeeping.
- Provided customer service support in a fast-paced environment.
- Managed scheduling of appointments and services for clients.
- Handled billing processes for customer transactions and services.
- Performed housekeeping tasks to maintain cleanliness and organization.
- Conducted inventory management to track and organize supplies.
- Performed maintenance tasks to ensure equipment functionality and safety.
Loss Prevention Agent
All Phase Security, INC
04.1998 - 08.2007
- Licensed Security Officer with extensive experience in Private Security and Asset Protection
- Proven ability to safeguard diverse environments including major retail chains which included but were not limited to Safeway, Albertsons, Save-Mart, WinCo, Food Co.
- Safeguarded diverse environments, including major retail chains like Safeway, Albertsons, Save-Mart, WinCo, and Food Co., ensuring asset protection.
- Delivered security services in high-traffic public venues, including Arco Arena, Memorial Auditorium, UFC events, and Concerts in the Park, enhancing public safety.
- Provided uniformed security services in public-facing venues, including bars, nightclubs, festivals, and fairs, effectively managing crowd safety and compliance.
- Oversaw security operations and staff management to ensure effective safety protocols.
- Conducted training sessions for new security personnel on safety procedures and protocols.
- First Aid and CPR
- Maintain good working relationship with local law enforcement agency.
Education
Associate of Science - Surgical Technology
Cosumnes River College
Sacramento, CA05-2029
Automotive Technology W/ Smog - Automotive Technology
Universal Technical Institute
Sacramento, CA04-2009
Skills
- Accounts payable
- Automotive product knowledge
- Bank reconciliation data entry
- Satisfaction improvement
- Retail parts administration
- Automotive service documentation
- Advanced automotive diagnostics
- Phone etiquette
- Time management
- Quality Control (8 years)
- Data entry
- Shipping & receiving
- Order processing
- Upselling
- Vehicle inspections
- Inventory tracking
- Presentation skills
- Technical support
- Automotive brake estimating
- Client communication
- Returns handling
- Automotive estimating
- Negotiation
- Microsoft Excel
- Interpersonal skills
- Relationship building
- Organizational skills
- Inventory records
- Sales
- Service writing
- Attention to detail
- Suspension repair estimating
- Active listening
- Workforce Project management (4 years)
- Productivity software
- Customer Service (7 years)
- Warranty issues management
- Cash handling
- Estimating for automotive body repair
- Sales Management
- Inventory control
- Budget control
- Suspension
- Service Technician Experience
- Customer data entry
- Forklift
- Management
- Team management
- Auto service management
- Safety regulations
- Administrative experience
- Analysis skills
- Unloading
- Complaint resolution
- Customer inquiry handling
- Technical troubleshooting
- Automotive repair experience
- Vehicle maintenance
- Automotive parts sales
- Customer support excellence
- Team leadership
- Customer Acquisition
- Automotive diagnostics
- Writing skills
- Manager experience
- Receivables management
- Written communication
- Dispatching
- Dealership experience
- Analytical thinking
- Automotive service
- Power tools
- Transmissions
- Computer Networking
- Computer operation
- Automotive Repair (10 years)
- Customer relationship management
- Leadership
- Client email correspondence
- Stock organizing
- Purchasing
- Team collaboration
- Computer skills
- Order picking
- Research
- Mechanic Experience (10 years)
- Performance metrics
- Accounts receivable
- Service record keeping
- Parts management
- Microsoft Outlook
- GM vehicles
- Inventory management
- Receiving shipments
- Hand tools
- Service vehicle operation
- Teamwork
- Mechanical troubleshooting
- Estimating for automotive paint repair
- CRM system proficiency
- Customer service management
- Quality Assurance
- Phone client interaction
- Engine repair estimating
- Sales experience
- Client communication
- Technical skills
- Client support
- Oil change
- Relationship building
- Customer support
- Vehicle Maintenance (7 years)
- Mechanical knowledge
- Automobile sales
- Client communication
- Brake Repair
- Alignment
- Multitasking
Certification
- ASE Certified Collision Repair Technician
- May 2025 to June 2030
- ASE Certification
- May 2023 to June 2028
- ASE Parts Specialist Certification
- May 2022 to June 2027
- ASE A8 Engine Performance Certification
Timeline
Automotive Technician
All Data LLC
12.2021 - 11.2025
Service Advisor
Danny's Automotive & Tires, LLC
02.2019 - 09.2020
Parts Counter Person
Valley Power Systems
09.2016 - 02.2018
Smog Inspector
KC Smog
10.2012 - 08.2014
Smog Inspector
United Car Care
01.2010 - 10.2012
Smog Inspector
PURRFECT AUTO SERVICE
04.2009 - 01.2010
Student Assistant
Foundation for California Community Colleges
09.2007 - 04.2009
Loss Prevention Agent
All Phase Security, INC
04.1998 - 08.2007
Associate of Science - Surgical Technology
Cosumnes River College
Automotive Technology W/ Smog - Automotive Technology
Universal Technical Institute