Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Herbert Barrios

Herbert Barrios

Guatemala City,Guatemala

Summary

Dedicated Call Center Reporting Analyst offering 8 years of effectively creating, evaluating and improving reporting processes. Driven to support continuous improvement and efficiency.

Overview

14
14
years of professional experience

Work History

Reporting Analyst

Alorica
Guatemala City
08.2015 - 07.2023
  • Produced quality reports formatted in compliance with data quality standards.
  • Utilized in-depth analysis and creative problem solving to troubleshoot reporting issues.

Customer Service Representative

Alorica
Guatemala City
01.2010 - 07.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School -

San Jacinto College
Pasadena, Texas
01.2009

Middle school -

Liceo Javier
Guatemala City, Guatemala
01.2004

Skills

  • Continuous Improvement
  • Database Management
  • Reporting Efficiency and Accuracy
  • Prioritization
  • Performance Metrics Evaluation
  • Data Analysis

Languages

Spanish
Spanish

Timeline

Reporting Analyst

Alorica
08.2015 - 07.2023

Customer Service Representative

Alorica
01.2010 - 07.2015

High School -

San Jacinto College

Middle school -

Liceo Javier
Herbert Barrios