Dedicated Call Center Reporting Analyst offering 8 years of effectively creating, evaluating and improving reporting processes. Driven to support continuous improvement and efficiency.
Overview
14
14
years of professional experience
Work History
Reporting Analyst
Alorica
Guatemala City
08.2015 - 07.2023
Produced quality reports formatted in compliance with data quality standards.
Utilized in-depth analysis and creative problem solving to troubleshoot reporting issues.
Customer Service Representative
Alorica
Guatemala City
01.2010 - 07.2015
Handled customer inquiries and suggestions courteously and professionally.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.