Herbert Barrios
Guatemala City,Guatemala
Summary
Dedicated Call Center Reporting Analyst offering 8 years of effectively creating, evaluating and improving reporting processes. Driven to support continuous improvement and efficiency.
Overview
14
14
years of professional experience
Work History
Reporting Analyst
Alorica
08.2015 - 07.2023
- Produced quality reports formatted in compliance with data quality standards.
- Utilized in-depth analysis and creative problem solving to troubleshoot reporting issues.
Customer Service Representative
Alorica
01.2010 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School -
San Jacinto College
Pasadena, Texas01.2009
Middle school -
Liceo Javier
Guatemala City, Guatemala01.2004
Skills
- Continuous Improvement
- Database Management
- Reporting Efficiency and Accuracy
- Prioritization
- Performance Metrics Evaluation
- Data Analysis
Languages
Spanish
Spanish
Timeline
Reporting Analyst
Alorica
08.2015 - 07.2023
Customer Service Representative
Alorica
01.2010 - 07.2015
High School -
San Jacinto College
Middle school -
Liceo Javier
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