Herbert Edmund
Gwynn Oak,MD
Summary
Experienced operations leader with a strong record of overseeing schedules, duty assignments, and progress tracking to keep teams productive. Proven ability to enforce safety and quality standards, reduce incidents, and guide new-hire training while resolving customer concerns and supporting smooth service delivery.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Ryder tucking
Glen Burnie, Maryland
10.2019 - 10.2026
- Coordinated daily operations through staff scheduling, duty assignments, and progress tracking to ensure smooth workflow.
- Led team in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Developed training program for new hires on job duties and company policies to enhance onboarding experience.
- Resolved customer complaints promptly to maintain high levels of customer satisfaction.
- Built strong customer relationships through consistent service and professional communication.
Customer Service Manager
BGE
Baltimore, MD
09.2016 - 10.2019
- Managed BGE customer escalations, resolving complex service questions to enhance customer satisfaction.
- Supported customer service workflows for billing, account, and outage support, ensuring timely and accurate issue resolution.
- Collaborated with BGE operations teams on service orders and customer follow-up to streamline service delivery.
- Assisted with training representatives on BGE policies, procedures, and customer communication standards.
- Supported call center work using BGE service systems and customer records.
Education
High School Diploma -
Walbrook High School
Baltimore, MD06-2004
ITT Technical Institute
Owings Mills, MDSkills
- Operations oversight
- Workflow management
- Safety compliance
- Quality assurance
- Problem resolution
Timeline
Operations Supervisor
Ryder tucking
10.2019 - 10.2026
Customer Service Manager
BGE
09.2016 - 10.2019
High School Diploma -
Walbrook High School
ITT Technical Institute