Herbert Hamlett
Atlanta,GA
Summary
I am a results driven professional with 15 years of experience.I am punctual,efficient and motivated to surpass expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Operations Analyst
Arrow Electronics
01.2023 - Current
- Developing and implementing sales processes for sales teams, specialists and other representatives
- Researching and analyzing data to create sales forecasts
- Collaborating with other departments and upper management to identify business goals
- Recruiting, hiring and training sales representatives
- Identifying customers and sales opportunities by analyzing sales data and consumer trends
- Creating and managing automation tools to increase sales process efficiency
- Implementing and manage CRM tools to maximize opportunities and customer relationships.
Sales Representative
Build.com
08.2019 - 01.2023
- Maintained up-to-date knowledge of product and service changes
- Provided results driven solutions to customers
- Aligned the product with the customers' needs
- Adhered to all confidentiality requirements at all times
- Met all customer call guidelines including service levels, handle time, and productivity
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Customer Support/Account Manager/Sales Representative
FrontPoint Security Solutions, LLC
05.2016 - 03.2019
- Provided results driven solutions to customers
- Aligned the product with the customers' needs
- Adhered to all confidentiality requirements at all times
- Met all customer call guidelines including service levels, handle time, and productivity
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Quality Assurance Manager/Customer Support Manager/Operations Manager
Turbo Tax/Apple
08.2013 - 04.2016
- Facilitated inter-departmental communication to effectively provide customer support
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Maintained up-to-date knowledge of product and service changes
- Listened to calls between customers and advisors to make sure that proper customer service is being met.
Education
B.S in Sociology -
Georgia Southern University
Statesboro, GASkills
- RETAIL
- RETAIL SALES
- ACCOUNT DEVELOPMENT
- CUSTOMER SERVICE
- Quality Assurance
- Microsoft Office
- English
- Sales
- B2B sales
- Retail sales
- Help desk
- Security
- Supervising experience
- Time management
- Communication skills
- Computer literacy
- Account management
- Data analysis skills
- Recruiting
- Word processing
- Project management software
- Computer skills
- Quality assurance
- Research
Certification
- CPR Certification, 10/01/23, 10/01/26
- Guard Card, 10/01/23, 10/01/26
- Driver's License, 06/01/24, 06/01/28
- First Aid Certification, 10/01/23, 10/01/26
Additional Information
Skills
CUSTOMER SERVICE (5 years), RETAIL SALES (3 years), SALES (6 years), CUSTOMER SERVICE MANAGEMENT (8 years), ACCOUNT DEVELOPMENT (7 years)
Work Authorization
Authorized to work in the US for any employer
Personal Information
Title: Customer Service Professional
Timeline
Sales Operations Analyst
Arrow Electronics
01.2023 - Current
Sales Representative
Build.com
08.2019 - 01.2023
Customer Support/Account Manager/Sales Representative
FrontPoint Security Solutions, LLC
05.2016 - 03.2019
Quality Assurance Manager/Customer Support Manager/Operations Manager
Turbo Tax/Apple
08.2013 - 04.2016
B.S in Sociology -
Georgia Southern University