Summary
Overview
Work History
Education
Skills
Timeline
Generic

Herbert Ishola

Hyattsville,MD

Summary

Certified Nursing Assistant with extensive healthcare experience and a strong customer service background. Proven expertise in patient care, mobility assistance, and hygiene management, paired with exceptional communication and time-management skills. Adept at fostering positive patient experiences and collaborating with healthcare teams to ensure efficiency and quality care. Combines a compassionate approach with a results-driven mindset, making me a valuable asset to any healthcare organization.

Overview

4
4
years of professional experience

Work History

Certified Nursing Assistant

Kensington Health Centre
Silver Spring, Maryland
09.2024 - 12.2024
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Answered call lights promptly and responded to patient needs accordingly.

  • 1. Assist with Daily Living Activities: Help patients with bathing, dressing, eating, mobility, and other daily tasks.

  • 2. Monitor and Report Patient Conditions:
  • Take vital signs, observe changes in patients' health, and report to nurses or doctors.

  • 3. Ensure Patient Comfort and Safety:
  • Maintain cleanliness, provide hygiene care, and follow safety protocols to prevent injuries or infections.

  • 4. Provide Emotional Support:
  • Offer companionship, listen to patients' concerns, and help improve their mental well-being.

Customer Service Officer

Bflow Apparel
Hyattsville, MD
01.2021 - 09.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Educated customers on products and services offered by the company.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Communicated information to customers about product quality, value and style.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Honorary National Diploma - Insurance

Lagos State Polytechnic
Lagos, Nigeria
09-2003

High School Diploma -

Command Secondary School
JOS, Nigeria
07-1996

Skills

  • Conducting intakes
  • Vital sign recording
  • Care plan implementation
  • Observing responses
  • Patient-focused care
  • Complex Problem-solving
  • Complaint resolution
  • Punctuality and reliability
  • Prioritization
  • Senior leadership support
  • Customer service
  • Empathy and patience
  • Medical terminology
  • Hospitality and accommodation
  • Stress management

Timeline

Certified Nursing Assistant

Kensington Health Centre
09.2024 - 12.2024

Customer Service Officer

Bflow Apparel
01.2021 - 09.2024

Honorary National Diploma - Insurance

Lagos State Polytechnic

High School Diploma -

Command Secondary School

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