Brittany Jones
Dallas,TX
Summary
Dynamic professional with extensive experience at the Internal Revenue Services, excelling in tax law compliance and customer feedback management. Proven track record in optimizing workflows and enhancing team collaboration. Adept in CRM software and committed to delivering exceptional results while maintaining high levels of accountability and reliability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Brand Ambassador
MKTG
Dallas, TX
02.2023 - Current
- Engaged with potential customers, providing product information and answering queries.
- Organized promotional events to introduce new products and services to the public.
- Developed and executed brand awareness campaigns to increase customer engagement.
- Gathered customer feedback for product development purposes.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Conversed with customers to share information about products and services.
- Tracked market and competitor activities to stay current on products and consumer preferences.
- Trained new brand ambassadors, sharing best practices and brand values.
Contact Representaive
Internal Revenue Services
Dallas, TX
10.2022 - Current
- Ensured timely corrections to taxpayer accounts.
- Managed customer feedback, ensuring unresolved matters were escalated appropriately.
- Allocated work based on selective consideration of capabilities and requirements.
- Ensured compliance with Tax Law during evaluations.
- Maintain high levels of customer satisfaction and timeliness.
- Developed initiatives to optimize workflow with office communication platforms.
- Create comprehensive reports to summarize activities.
- Applied techniques and theories of labor relations to optimize personnel and equipment utilization.
- Familiarity with latest procedures and techniques ensures effective oversight during planning, development, and implementation.
- Proficient in utilizing specialized systems including IDRS, AMS, IAT, SETR, ATTS, RTR and FAST daily.
Shipping and Receiving Clerk
Medtronic
Memphis, TN
02.2014 - 09.2022
- Handled significant data entry for both domestic and international shipments into the company's advanced ERP system.
- Monitored and aligned department performance with plans.
- Executed essential transactions in SAP and Kardex systems to maintain data consistency.
- Accurately handled and upheld all documentation related to inventory management.
- Leveraged shipping expertise to evaluate shipment methods based on routes and rates.
- Ensured on-time deliveries by tracking shipment schedules.
- Validated transactions and product orders, updating databases and reports.
Data Entry Clerk
CTDI warehouse
Memphis, TN
02.2015 - 02.2017
- Effectively handled and screened phone inquiries following confidentiality protocols.
- Managed comprehensive documentation for shipments involving air transport.
- Enhanced reports with consistent updates via Microsoft Office applications.
- Implemented solutions for managing mobile hardware.
- Harmonized stock quantities between WMS and SAP systems.
- Inputted numerical data into databases efficiently using a 10-key pad.
- Scanned documents to archive vital company data.
Quality Auditor
Flextronics
Memphis, TN
06.2014 - 06.2016
- Conducted inspections to identify defective products and components.
- Guaranteed precise data verification.
- Documented all relevant data for each completed task.
- Executed diverse projects within specified timelines.
- Audited incoming materials and inspected inventory.
- Conducted research to address and mitigate reported concerns.
- Verified maintenance procedures complied with quality standards.
- Reviewed work package contents continuously to confirm correctness and adherence to guidelines.
- Conducted area inspections to assess safety practices.
Healthcare Specialist
St. Dominic Hospital
Jackson, MS
01.2011 - 01.2013
- Ensured accuracy by verifying patient's insurance benefits continuously during care period.
- Evaluated treatment plans to confirm necessary authorizations and referrals were obtained.
- Handled patient inquiries efficiently regarding statement details.
- Supported coding team in monitoring medical claims to guarantee correct application of medical codes for accurate reimbursement per Custom fee schedules.
- Coordinated appointment schedules and managed comprehensive master calendar.
- Submitted timely and accurate reports.
Schedule/Medical Record Specialist
Dr. Howard Glen Family Dentistry
Memphis, TN
06.2008 - 01.2012
- Implemented system efficiencies resulting in minimized hold time.
- Coordinated with various organizations for payment processing and referrals.
- Upholds patient confidentiality through comprehensive knowledge of HIPAA regulations.
- Prepared medical records and assisted with billing requests using relevant software like Nextgen and eClinical.
- Oversaw legal and financial conditions of several offices.
- Maintained detailed log of requests for medical information and records.
Education
Bachelors of Science - Healthcare Administration
Jackson State University
Jackson, MS12-2018
Diploma -
Whitehaven High School
Memphis, TN05-2009
Skills
- CRM software
- Leadership
- Microsoft Office
- Medical office experience
- Warehouse experience
- Microsoft Excel
- Forklift
- Sales
- Inventory Management
- Administrative experience
- Logistics Coordination for Materials
- Quality Assurance
- Route Optimization
- Team Collaboration
- Project Planning
- Critical Analysis Skills
- Proficient in Task Management
- Reliable and Accountable
- Strategic Decision Making
- Objective Evaluation Skills
- Tax law compliance
- Data entry accuracy
- Customer feedback management
- Strong interpersonal skills
- Account updating
- Appointment scheduling
- Professional phone voice
- Credit adjustments
- Proficiency in UDRS software
Additional Information
- Willing to relocate: Anywhere
Personal Information
Title: Healthcare Administartion
Relocation
Willing to relocate: Anywhere
Accomplishments
Team Lead
Employee of the month
Certification
TABC License
Certified on mandatory work applications
Languages
English
Professional
References
References available upon request.
Timeline
Brand Ambassador
MKTG
02.2023 - Current
Contact Representaive
Internal Revenue Services
10.2022 - Current
Data Entry Clerk
CTDI warehouse
02.2015 - 02.2017
Quality Auditor
Flextronics
06.2014 - 06.2016
Shipping and Receiving Clerk
Medtronic
02.2014 - 09.2022
Healthcare Specialist
St. Dominic Hospital
01.2011 - 01.2013
Schedule/Medical Record Specialist
Dr. Howard Glen Family Dentistry
06.2008 - 01.2012
Bachelors of Science - Healthcare Administration
Jackson State University
Diploma -
Whitehaven High School