Herbert Tucker
Sacramento,CA
Summary
USAF Veteran with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, handling challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
IT End User Support Specialist
DB ECO North America
Sacramento, California
08.2024 - Current
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
Information Technology Student Assistant
California Department Of Justice
Sacramento, CA
07.2020 - 10.2022
- Collaborated with other teams to resolve issues and cover gaps in knowledge.
- Developed online resources decreasing program cost.
- Coordinated business information reducing conflicts in software management.
- Oversaw daily performance of computer systems.
- Trained users in proper use of software.
- Created excel documentation to keep track of yearly student hour totals.
F-35 Crew Chief
United States Air Force
Ft. Walton, FL
12.2009 - 11.2017
- Oversaw assets by protecting and using equipment and materials.
- Filed post-flight paperwork properly and checked final maintenance conditions of aircrafts.
- Coordinated with crew to increase task productivity and communication.
- Excellent Attention to detail with Aircraft Parts Inspections.
- Managed Aircraft Maintenance Resources to Ensuring Flight Operations.
- Established crew start and stop times to maintain delivery schedules.
Education
Bachelor of Science - BA - Information Technology Management
California State University - East Bay
Hayward, CA05.2023
Associate of Science - Information Technology
Purdue University - North Central
Westville, IN05.2017
Skills
- Attention to Detail
- Problem Solver
- Self Motivation
- Quick Learner
- Analytical and Methodical
- Risk Management
- Microsoft Office
- Live Scan admin
- Adobe
- Teamwork and Collaboration
- Analytical Thinking
- Ticketing systems
- Remote technical support
- IT diagnostics
- Troubleshooting
- System administration
- Desktop support
- Support SOP writing
- Team collaboration
- User training
- Computer system diagnostics software
- Support end-users
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT End User Support Specialist
DB ECO North America
08.2024 - Current
Information Technology Student Assistant
California Department Of Justice
07.2020 - 10.2022
F-35 Crew Chief
United States Air Force
12.2009 - 11.2017
Bachelor of Science - BA - Information Technology Management
California State University - East Bay
Associate of Science - Information Technology
Purdue University - North Central
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