Michael Cmar
Rockport,ME
Summary
Friendly Help Desk Technician with 20 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
29
29
years of professional experience
1
1
Certification
Work History
End User Interface Support - Tier II Support
SSC
Rockland, Maine
07.2010 - 02.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Answered incoming calls from residential and small business customers on soft phone, network and remote desktop issues.
- Installed, modified and repaired software and hardware to resolve technical issues.
Network Administrator & AS400 Operator
Camden National Corporation
Rockport, ME
06.1994 - 04.2007
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Provided on-call support for network engineering duties.
- Planned, coordinated and implemented network security measures.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
Database Administrator
Vitro Corporation
Bath, ME
02.1990 - 04.1994
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Tested programs and databases to identify issues and make necessary modifications.
Education
Programmer Analyst
U.S. Army
06.1985
High School Diploma -
Sharon High School
Sharon, PA06.1979
Skills
- Account Administration
- Computer Diagnostics
- Attention to Detail
- Troubleshooting Network Issues
- Interpersonal Skills
- Microsoft Certification
- Collaborative Team Player
- Resolving Problems and Incidents
- Hardware and Software Repair
- Technical Troubleshooting
Certification
- Network+,
- Comp TIA - 2009
Timeline
End User Interface Support - Tier II Support
SSC
07.2010 - 02.2022
Network Administrator & AS400 Operator
Camden National Corporation
06.1994 - 04.2007
Database Administrator
Vitro Corporation
02.1990 - 04.1994
Programmer Analyst
U.S. Army
High School Diploma -
Sharon High School