Hercule Tshibala
Huntersville,NC
Summary
Dynamic delivery professional with a proven track record at Amazon Flex, excelling in route navigation and customer communication. Enhanced order fulfillment efficiency through process improvements and effective teamwork. Skilled in vehicle maintenance and committed to safety, consistently achieving high customer satisfaction and reducing delivery errors.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Amazon Flex
08.2020 - 01.2026
- Delivered packages efficiently while adhering to safety protocols and company policies.
- Navigated routes using GPS technology to optimize delivery times and enhance customer satisfaction.
- Inspected vehicles regularly for maintenance issues, ensuring safe and reliable transportation of goods.
- Communicated effectively with team members and customers to resolve delivery-related inquiries promptly.
Packing Handler
Prime Beverages
11.2021 - 05.2025
- Operated packaging machinery to ensure efficient product handling and compliance with quality standards.
- Loaded and unloaded products from delivery vehicles, maintaining organization within the warehouse.
- Prepared products for shipment by assembling boxes, labeling, and securing items as per specifications.
- Collaborated with team members to streamline packing processes and improve overall workflow efficiency.
- Collaborated with team members to ensure timely completion of all orders during peak seasons.
- Trained new employees on packing procedures, increasing overall team efficiency and performance levels.
- Increased order processing speed by maintaining an organized and clean work area.
- Reduced product damage rates through careful handling and proper packaging materials usage.
- Trained new employees on safety procedures and proper equipment usage within packing operations.
Presorted Services
Pitney Bowes
09.2003 - 09.2021
- Operated high-speed sorting equipment to ensure timely processing of mail and packages
- Collaborated with team members to maintain efficient workflow and meet daily production goals
- Inspected incoming items for quality assurance, verifying accuracy of labels and addresses
- Trained new employees on safety protocols and standard operating procedures
- Monitored equipment performance, reporting issues to maintenance for prompt resolution
- Implemented process improvements that enhanced sorting efficiency and reduced errors
- Assisted in inventory management, organizing materials for optimal accessibility and flow
Education
High School Diploma - Accounting
Institute Ntetembwa
Congo, Kinshasa 07.1997
Skills
- Route navigation
- Vehicle maintenance
- Package delivery
- Customer communication
- Process improvement
- Team collaboration
- Order fulfillment
- Workflow optimization
- Sorting equipment operation
- Damage reduction strategies
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Loading and unloading
- Forklift operation
- Dispatch communication
Timeline
Packing Handler
Prime Beverages
11.2021 - 05.2025
Delivery Driver
Amazon Flex
08.2020 - 01.2026
Presorted Services
Pitney Bowes
09.2003 - 09.2021
High School Diploma - Accounting
Institute Ntetembwa