Hercules Malherbe II Renard
Indianapolis,IN
Summary
I have completed my Doctoral degree in General Med school from the University of UTESA in the Dominican Republic. Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments, and directing guests. Personable and organized individual possessing strong administrative skills, paired with an outstanding recordkeeping, time management abilities, and problem-solving skills. Committed to providing outstanding administrative support to staff and guests.
Overview
6
6
years of professional experience
Work History
Receptionist
Hostal Magisterial Hotel
Santo Domingo , Dominican Republic
11.2023 - 10.2025
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Receptionist
Hotel Santander
Santo Domingo , Dominican Republic
01.2020 - 09.2023
- Greeted visitors and provided them with assistance.
- Compiled data from various sources into organized reports for management review.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Managed company database and ensured the accuracy of contact information.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Investigated and analyzed client complaints to identify and resolve issues.
Education
M.D. - Medecine
University of UTESA
Santo Domingo 10-2022
Some College (No Degree) - Customs Technique
Centro De Estudio Jose Reyes
Dominican Republic10-2012
Skills
- Customer service care
- Front desk operations
- Data entry, Windows, Microsoft, Excel proficient
- Appointment scheduling
- Hospitality and accommodation
- Cash handling
- Database management
- Communication skills
- Attention to detail
- Positive and professional
- Multitasking and prioritization
- Team collaboration
- Active listening
- Punctuality and reliability
- Calm demeanor
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Native/ Bilingual
Hatien Creole
Native/ Bilingual
Timeline
Receptionist
Hostal Magisterial Hotel
11.2023 - 10.2025
Receptionist
Hotel Santander
01.2020 - 09.2023
M.D. - Medecine
University of UTESA
Some College (No Degree) - Customs Technique
Centro De Estudio Jose Reyes
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