Heriberto Hernandez
Lindenhurst ,IL
Summary
Results-oriented Senior Operations Manager with a proven track record of driving operational excellence and optimizing business processes. Proficient in leading cross-functional teams to achieve strategic objectives through efficient resource allocation and cost control. Demonstrates exceptional emotional intelligence, cultivating strong relationships and fostering effective communication to create a positive and collaborative work environment. Offers expertise in project management, process improvement, and team leadership, with a focus on driving productivity, enhancing customer satisfaction, and delivering impactful results. Possesses strong analytical and problem-solving skills, complemented by excellent stakeholder management abilities. Committed to upholding the highest standards of compliance, operational efficiency, and continuous improvement. A collaborative leader with an unwavering dedication to driving organizational success in fast-paced and dynamic environments.
Overview
14
14
years of professional experience
Work History
Director of Operations Midwest
Liquid 8 Technology
03.2020 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Enhanced and standardized existing processes, leading to a quantifiable boost in productivity.
- Showcased proficient management skills in overseeing asset disposal and security for East and Midwest revenue streams, resulting significantly with 24% increase in profit and substantial cost reduction.
- Developed, assessed, and maintained initiatives that consistently drove 8% year-over-year increase in revenue.
- Implemented Salesforce to enhance operational processes, resulting in improved transparency and heightened customer satisfaction.
- Maintained rigorous compliance with security standards, achieving 0% margin of error in management and destruction of customer media, including HDD, on-board memory, and other storage devices.
- Managed and executed data security sensitive projects worth over $3 million, including data room decommission and recommission. In accordance with N.A.I.D, EStewards, and ISO standards
- Acted as the SME for local, national, and global logistics.
- Successfully kept operational costs below 20%, resulting in effective budget management.
- Worked closely with the Director of Human Resources to enhance employee retention and recruitment efforts, fostering high-performing teams that operates at exceptional standards while empowering and promoting the existing workforce.
Assistant Operations Manager
Native Floral Group
02.2019 - 03.2020
- Defined and implemented long and short-term objectives, overseeing daily operations, policy implementation, promotions, and strategic direction.
- Produced, analyzed, and maintained projections for 65+ customer locations monthly, weekly, and daily basis.
- Analyzed and reduced shrink by over 5% within 9 months.
- Increased net sales by $1.5 million within 11 months.
- Managed daily production of approximately 50,000 units/bouquets per week.
- Effectively supervised fleet of 20 vehicles, achieving 15% reduction in fuel and maintenance costs.
- Oversaw Shipping and Receiving Manager with 100% receiving rate for approximately 100 loads per week.
- Managed hiring, training, reviews, and termination processes for teams of 200+ employees.
- Directed inventories and purchasing across all organizational levels.
- Improved safety and cleanliness in 75,000 sq ft warehouse facility, ensuring OSHA compliance and providing Six Sigma training for employee safety.
Shipping and Receiving Manager
Camel Grinding Wheels
06.2017 - 02.2019
- Exemplified exceptional leadership in overseeing and managing a sizable Shipping and Receiving department.
- Achieved measurable outcomes by improving internal quality by 50% and boosting productivity by 61%. Implemented efficiencies resulting in significant cost savings in labor hours, amounting to 672 hours annually.
- Spearheaded highly successful cost-saving initiative, delivering $58,000 in realized savings. Leveraged expert negotiation tactics to optimize cost efficiency and drive substantial bottom-line growth.
- Led project groups and events to address challenges, execute strategic action plans, and implement standardized practices organization-wide, including packing and supplies. Also serving as a core team manager for training exercises, conversion, and overall development.
- Subject matter expert (SME) for local, national, and global logistics
- Exceeded budgetary expectations by maintaining expenses 20% below the allotted amount yearly
- Fostered and nurtured strong partnerships with representatives from leading shipping companies, including UPS, FedEx, USPS, and DHL.
- Performed inventory counts and audits to identify and rectify record discrepancies.
Receiving Supervisor
AFX Lighting
09.2016 - 06.2017
- Proficient in overseeing shipping and receiving, coordinating shipments, optimizing supply chain processes, and managing transportation logistics.
- Inventory Management: Skilled in effectively managing inventory levels, implementing control measures, and conducting audits for accuracy.
- Strong leader with the ability to motivate, guide, and foster a productive work environment.
- Excellent verbal and written communication skills for internal and external interactions.
- Skilled in identifying and resolving operational issues to improve efficiency and customer satisfaction.
- Technical Proficiency: Experienced in utilizing shipping and receiving software, inventory management systems, and relevant tools.
- Meticulous in managing documentation, ensuring accuracy in labeling and verification, and maintaining precise records.
- Strong organizational abilities to manage priorities, coordinate logistics, and meet deadlines.
- Familiarity with shipping regulations, customs requirements, import/export laws, and industry standards.
- Dedicated to delivering excellent customer service, resolving issues, and maintaining positive relationships.
shipping and Receiving supervisor
Ruprecht Meats
08.2015 - 09.2016
- Oversaw a team of 40 staff members, managing warehouse, shipping, and receiving operations at The Ruprecht Company Wholesale Meats.
- Successfully maintained inventory valued at over $40M, with a daily flow nearing $2M.
- Facilitated continuous communication with procurement and production control teams to enhance processes, daily schedules, and material flow.
WAREHOUSE MANAGER
ELITE INDUSTRIES
07.2009 - 07.2014
- Led the design and implementation of consolidation efforts, system improvements, and process changes.
- Ensured accurate product handling, including proper location, picking, staging, and shipping.
- Successfully established off-site warehouses and executed strategic moves while maintaining costs 35% below budget.
- Achieved a 97% accuracy rate and reduced freight costs by 59%.
- Developed effective training programs and consistently improved productivity.
- Implemented and maintained a 98.7% inventory accuracy utilizing an RF scanning system.
Education
Diploma -
Warren Township High School
Gurnee, IL06.2007
Skills
- Contract negotiation and management: Proficient in securing favorable agreements and ensuring compliance
- Project management: Proficient in overseeing timely delivery and achieving objectives
- Team leadership: Skilled in fostering collaboration and assigning responsibilities
- IT operations management: Knowledgeable in effectively managing infrastructure and systems
- Process improvement: Expertise in optimizing workflows and identifying inefficiencies
- Problem-solving: Strong skills in analyzing complex issues and implementing effective solutions
- Communication: Excellent abilities in collaborating with teams, stakeholders, and clients
- Vendor management: Experienced in ensuring SLAs and building strong partnerships
- Risk management: Understanding of assessing and mitigating risks for operational continuity and data security
- Budgeting and cost control: Proficient in managing budgets and optimizing resource allocation
- Change management: Ability to lead and adapt to new technologies
- Compliance expertise: SME in NAID, R2, and E-stewards standards with 100% compliance rate
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations Midwest
Liquid 8 Technology
03.2020 - Current
Assistant Operations Manager
Native Floral Group
02.2019 - 03.2020
Shipping and Receiving Manager
Camel Grinding Wheels
06.2017 - 02.2019
Receiving Supervisor
AFX Lighting
09.2016 - 06.2017
shipping and Receiving supervisor
Ruprecht Meats
08.2015 - 09.2016
WAREHOUSE MANAGER
ELITE INDUSTRIES
07.2009 - 07.2014
Diploma -
Warren Township High School
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