Summary

Overview

Work History

Education

Skills

Websites

Languages

Timeline

Heriberto Hernandez

Lindenhurst ,IL

Summary

Results-oriented Senior Operations Manager with a proven track record of driving operational excellence and optimizing business processes. Proficient in leading cross-functional teams to achieve strategic objectives through efficient resource allocation and cost control. Demonstrates exceptional emotional intelligence, cultivating strong relationships and fostering effective communication to create a positive and collaborative work environment. Offers expertise in project management, process improvement, and team leadership, with a focus on driving productivity, enhancing customer satisfaction, and delivering impactful results. Possesses strong analytical and problem-solving skills, complemented by excellent stakeholder management abilities. Committed to upholding the highest standards of compliance, operational efficiency, and continuous improvement. A collaborative leader with an unwavering dedication to driving organizational success in fast-paced and dynamic environments.

Overview

years of professional experience

Work History

Director of Operations Midwest

Liquid 8 Technology

Bensenville, IL

03.2020 - Current

Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Enhanced and standardized existing processes, leading to a quantifiable boost in productivity.
Showcased proficient management skills in overseeing asset disposal and security for East and Midwest revenue streams, resulting significantly with 24% increase in profit and substantial cost reduction.
Developed, assessed, and maintained initiatives that consistently drove 8% year-over-year increase in revenue.
Implemented Salesforce to enhance operational processes, resulting in improved transparency and heightened customer satisfaction.
Maintained rigorous compliance with security standards, achieving 0% margin of error in management and destruction of customer media, including HDD, on-board memory, and other storage devices.
Managed and executed data security sensitive projects worth over $3 million, including data room decommission and recommission. In accordance with N.A.I.D, EStewards, and ISO standards
Acted as the SME for local, national, and global logistics.
Successfully kept operational costs below 20%, resulting in effective budget management.
Worked closely with the Director of Human Resources to enhance employee retention and recruitment efforts, fostering high-performing teams that operates at exceptional standards while empowering and promoting the existing workforce.

Assistant Operations Manager

Native Floral Group

Lombard, IL

02.2019 - 03.2020

Defined and implemented long and short-term objectives, overseeing daily operations, policy implementation, promotions, and strategic direction.
Produced, analyzed, and maintained projections for 65+ customer locations monthly, weekly, and daily basis.
Analyzed and reduced shrink by over 5% within 9 months.
Increased net sales by $1.5 million within 11 months.
Managed daily production of approximately 50,000 units/bouquets per week.
Effectively supervised fleet of 20 vehicles, achieving 15% reduction in fuel and maintenance costs.
Oversaw Shipping and Receiving Manager with 100% receiving rate for approximately 100 loads per week.
Managed hiring, training, reviews, and termination processes for teams of 200+ employees.
Directed inventories and purchasing across all organizational levels.
Improved safety and cleanliness in 75,000 sq ft warehouse facility, ensuring OSHA compliance and providing Six Sigma training for employee safety.

Shipping and Receiving Manager

Camel Grinding Wheels

Niles, IL

06.2017 - 02.2019

Exemplified exceptional leadership in overseeing and managing a sizable Shipping and Receiving department.
Achieved measurable outcomes by improving internal quality by 50% and boosting productivity by 61%. Implemented efficiencies resulting in significant cost savings in labor hours, amounting to 672 hours annually.
Spearheaded highly successful cost-saving initiative, delivering $58,000 in realized savings. Leveraged expert negotiation tactics to optimize cost efficiency and drive substantial bottom-line growth.
Led project groups and events to address challenges, execute strategic action plans, and implement standardized practices organization-wide, including packing and supplies. Also serving as a core team manager for training exercises, conversion, and overall development.
Subject matter expert (SME) for local, national, and global logistics
Exceeded budgetary expectations by maintaining expenses 20% below the allotted amount yearly
Fostered and nurtured strong partnerships with representatives from leading shipping companies, including UPS, FedEx, USPS, and DHL.
Performed inventory counts and audits to identify and rectify record discrepancies.

Receiving Supervisor

AFX Lighting

Waukegan, IL

09.2016 - 06.2017

Proficient in overseeing shipping and receiving, coordinating shipments, optimizing supply chain processes, and managing transportation logistics.
Inventory Management: Skilled in effectively managing inventory levels, implementing control measures, and conducting audits for accuracy.
Strong leader with the ability to motivate, guide, and foster a productive work environment.
Excellent verbal and written communication skills for internal and external interactions.
Skilled in identifying and resolving operational issues to improve efficiency and customer satisfaction.
Technical Proficiency: Experienced in utilizing shipping and receiving software, inventory management systems, and relevant tools.
Meticulous in managing documentation, ensuring accuracy in labeling and verification, and maintaining precise records.
Strong organizational abilities to manage priorities, coordinate logistics, and meet deadlines.
Familiarity with shipping regulations, customs requirements, import/export laws, and industry standards.
Dedicated to delivering excellent customer service, resolving issues, and maintaining positive relationships.

shipping and Receiving supervisor

Ruprecht Meats

Mundelein, IL

08.2015 - 09.2016

Oversaw a team of 40 staff members, managing warehouse, shipping, and receiving operations at The Ruprecht Company Wholesale Meats.
Successfully maintained inventory valued at over $40M, with a daily flow nearing $2M.
Facilitated continuous communication with procurement and production control teams to enhance processes, daily schedules, and material flow.

WAREHOUSE MANAGER

ELITE INDUSTRIES

Gurnee, IL

07.2009 - 07.2014

Led the design and implementation of consolidation efforts, system improvements, and process changes.
Ensured accurate product handling, including proper location, picking, staging, and shipping.
Successfully established off-site warehouses and executed strategic moves while maintaining costs 35% below budget.
Achieved a 97% accuracy rate and reduced freight costs by 59%.
Developed effective training programs and consistently improved productivity.
Implemented and maintained a 98.7% inventory accuracy utilizing an RF scanning system.