Heriberto Soriano
El Paso
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
7
7
years of professional experience
Work History
Shift Leader
Panda Express
03.2021 - Current
- Supervised team operations, ensuring adherence to safety protocols and efficient workflow management.
- Trained new staff on operational procedures and company standards, enhancing team performance and compliance.
- Coordinated shift schedules, optimizing staffing levels to meet customer demand and operational needs.
- Implemented process improvements that reduced wait times and increased overall service efficiency.
- Assisted in resolving customer issues promptly, maintaining high satisfaction rates through effective communication.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Linen Associate
Supreme Laundry & Cleaners
09.2018 - 01.2021
- Conducted inventory management, monitoring stock levels and ordering supplies as necessary to minimize shortages.
- Analyzed daily performance metrics, identifying trends to inform management decisions for operational enhancements.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Streamlined linen sorting processes, reducing turnaround time for laundry services.
Overnight Stocker
Walmart
04.2018 - 09.2018
- Overnight Stocker, I used to stock at night, various areas, from unloading the truck and Brake pallets on every section from Toys all the way through Frozen, carry those heavy pallets all night, cleaning. Memorize each aisle from left to right, organized each product
Education
High School -
Franklin Highschool
05.2017
Skills
- Quick Learner
- Never miss a day
- Follow the rules
- Problem-solving
- Team leadership
- Always positive
- Competitive
- Good team Player
- Hard Worker
- Cash handling
- Positive attitude
- Team motivation
- POS system operation
- Sales and upselling
- Quality control assurance
Timeline
Shift Leader
Panda Express
03.2021 - Current
Linen Associate
Supreme Laundry & Cleaners
09.2018 - 01.2021
Overnight Stocker
Walmart
04.2018 - 09.2018
High School -
Franklin Highschool
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