Herlan Aguero
Homestead,Fl
Summary
Dedicated to leveraging opportunities within a dynamic organization that fosters professional growth and development. Committed to contributing skills and expertise to drive success while embracing challenges for career advancement. Eager to collaborate with a team that values innovation and excellence, ensuring mutual success and a positive impact on company objectives. Passionate about building a rewarding career that aligns with both personal aspirations and organizational goals.
Overview
30
30
years of professional experience
Work History
Delivery Driver
Smart Courier (FedEx Ground)
Miami, FL
08.2022 - Current
- Ensured timely delivery of packages using GPS tracking and route optimization tools.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Trained new drivers on safety protocols and efficient delivery practices.
- Streamlined delivery processes, reducing average delivery time through effective routing strategies.
- Provided exceptional customer service by resolving delivery issues promptly and professionally.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
RGM
Phoenix Organization
Pembroke Pines, FL
06.2015 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Asst. Manager
Kings Best Inc
Pembroke Pines, FL
09.2001 - 06.2015
- Led team in developing operational strategies to enhance customer satisfaction and service efficiency.
- Coordinated staff training programs to improve product knowledge and sales techniques.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, driving targeted marketing initiatives and promotions.
- Ensured compliance with company policies and industry regulations through regular audits and assessments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
crew member
Pollo Tropical
Pembroke Pines, FL
01.1996 - 02.2001
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently, maintaining high standards of food quality.
- Collaborated with team members to streamline food preparation processes, enhancing operational efficiency.
- Trained new crew members on company policies and procedures, fostering a cohesive work environment.
- Monitored inventory levels and assisted in restocking supplies to minimize disruptions during peak hours.
- Implemented cleanliness protocols to uphold health and safety standards within the restaurant.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Increased customer satisfaction with prompt and accurate order taking.
Education
High School Diploma -
American Academy Heritage School
Davie, FL02.2004
Skills
- Employee Management
- Inventory Management
- Training and Development
- Budget Control
- Customer Service
- Scheduling
- Logistics
Years Of Experience
25
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Delivery Driver
Smart Courier (FedEx Ground)
08.2022 - Current
RGM
Phoenix Organization
06.2015 - 09.2020
Asst. Manager
Kings Best Inc
09.2001 - 06.2015
crew member
Pollo Tropical
01.1996 - 02.2001
High School Diploma -
American Academy Heritage School