Herlickia Shepherd
Parma,OH
Summary
Hardworking Customer Service Representative with 10 years of experience in Marketing. Trained in Project and time management with extensive knowledge of Medical billing and coding and proven multitasking ability. Committed to maintaining professional relationships with clients to increase profitability and drive business goals. Sales professional with 10 years background in sales, marketing, and management in the marketing industry. Proven ability to develop client base and consistently achieve solid sales results. Build on strong technical background and in-depth product knowledge to identify customer, needs, concerns, recommend solutions, and become a trusted customer resource. Caring, empathetic Substance Abuse Counselor with 2 years of experience in Certified Peer Recovery Supporter settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse.
Overview
34
34
years of professional experience
Work History
Chemical Dependency Counselor Assistant
Nora Hers
Cleveland, OH Ohio
08.2020 - Current
- Developed individualized treatment, intervention and discharge plans for clients.
- Coordinated client services and community outreach service providers and sustained ongoing advocacy for client.
- Screened and assessed clients' substance abuse and psychosocial and environmental status.
- Prepared client treatment progress reports documenting interviews, observations and evaluations for case file.
- Worked with advocacy groups, clinical and other service providers, community outreach services and law enforcement staff to gather information and support client needs.
Certified Peer Support Specialist
People Places And Dreams
Cleveland, Ohio
01.2019 - Current
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Customer Service Representative
Contact Source Solutions
Cleveland, Ohio
08.2016 - Current
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
Cleaning, Dependable Cleaners
Euclid, OH
05.2002 - Current
- Responded to customer requests via telephone and email
- Hand – dusted and wiped down office furniture, fixtures and window sills
- Sweep and mop daily and vacuumed
- Cleaned bathroom, locker rooms and break rooms and offices
- Took trash out and kept all entrances clean.
Marketing Supervisor
Secure Lending Inc
Cleveland, Ohio
09.2013 - 04.2018
- Earned a reputation as a valuable and cooperative coworker by being honest, fair, and willing to help others when needed; effectively resolving conflicts at the appropriate times; and assisting new managers and other staff to become familiar with policy and operations
- Demonstrated effective and consistent technical support
- Ability to access organizational needs and implement administrative procedures
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
Education
High School Diploma -
MaryCrest Catholic
1993
Skills
- Individual counseling
- Clinical assessment
- Goal Setting
- Providing community referrals
- Family therapy
- Crisis Intervention
- Specimen testing
- Clinical Documentation
Timeline
Chemical Dependency Counselor Assistant
Nora Hers
08.2020 - Current
Certified Peer Support Specialist
People Places And Dreams
01.2019 - Current
Customer Service Representative
Contact Source Solutions
08.2016 - Current
Marketing Supervisor
Secure Lending Inc
09.2013 - 04.2018
Cleaning, Dependable Cleaners
05.2002 - Current
High School Diploma -
MaryCrest Catholic