Body Building
Herman Acosta Soto
Crew Leader
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I want to seek and maintain part-time or full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Crew Leader
McDonald's Restaurant
Phoenix, United States
11.2022 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Carefully interviewed, selected, trained and supervised staff.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Crew Member
Sonesta ES Suites
Phoenix, United States
04.2022 - 11.2022
- Created plans and communicated deadlines to complete projects on time.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
Crew Member
McDonald's Restaurant
Phoenix, AZ
08.2019 - 03.2022
- Assisted other team members to achieve goals.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Dishwasher
Lins Grand Buffet
Phoenix, AZ
02.2018 - 07.2019
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
Education
High School Diploma -
Skyline Prep High School
Phoenix, AZ 05.2001 -
Skills
Decision-Making
Teamwork and Collaboration
Attention to Detail
Critical Thinking
Multitasking Abilities
Problem-Solving
Flexible and Adaptable
Interests
Sports
Timeline
Crew Leader
McDonald's Restaurant
11.2022 - Current
Crew Member
Sonesta ES Suites
04.2022 - 11.2022
Crew Member
McDonald's Restaurant
08.2019 - 03.2022
Dishwasher
Lins Grand Buffet
02.2018 - 07.2019
High School Diploma -
Skyline Prep High School
05.2001 -