HERMAN COURAGE
West Palm Beach
Summary
Detail-oriented professional with a recently completed RBT 40-hour certification. Proven adaptability and patience in achieving optimal results for clients. Eager to apply knowledge and skills in an RBT position to support future clients and organizations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Publix
04.2020 - 12.2021
- Prioritized customer satisfaction by actively listening to and addressing customer needs.
- Demonstrated effective problem-solving skills in resolving customer inquiries and issues promptly.
- Enhanced customer experience through personalized service and attention to detail in interactions.
Fulfillment Expert
Target
11.2021 - Current
- worked in fulfillment where i found and processed customers orders with efficiency and accuracy
- ability to adapt to everchanging situations
- worked well in team settings providing support
Education
A.A degree -
Palm Beach State College
05.2023
Skills
- Patience and empathy
- Adaptability and problem solving
- professionalism
- Attention to detail
- self-regulation
- Active Listening
Interest
I enjoy being outside i am a outside person, I enjoy playing basketball as it is my favorite sport to play, I enjoy cooking on my freetime as well
Other related education
- I am currently taking a google cybersecurity certificate course
- I also joined a cybersecurity club focusing on ethical hacking
- I have completed my 40 hour rbt coursework certificate program
Additional Information
- Team first person with a strong passion for cybersecurity related projects
- Continuing to learn ethical hacking to further my knowledge
Languages
English
Native or Bilingual
Timeline
Fulfillment Expert
Target
11.2021 - Current
Customer Service Representative
Publix
04.2020 - 12.2021
A.A degree -
Palm Beach State College