Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Herman Cowan

North Lauderdale

Summary

Dynamic hospitality professional with a proven track record for excellence in customer service and problem-solving. Adept at enhancing guest experiences through effective communication and teamwork. Skilled in financial reconciliation and compliance, ensuring operational success while fostering a positive atmosphere for both guests and staff.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Tropical Seas Hotel
05.2022 - 07.2025
  • Professional and courteous greeting of guests.
  • Verification of guests' documents and the accurate collection of outstanding payments.
  • Promptly registering guests in a fast paced environment.
  • Ensuring the guests have an exceptional stay with follow up calls.
  • Coordinate maintenance to address both guests and staff concerns.
  • Closing out guest accounts after completion of stay.

Night Auditor

Hilton Garden Inn Coastal Grand Mall
09.2024 - 05.2025
  • Reconciled daily financial transactions and maintained accuracy in reports.
  • Processed night audit functions, ensuring compliance with hotel policies and procedures.
  • Managed guest inquiries and resolved issues promptly to enhance satisfaction.
  • Conducted thorough audits of cash, credit card transactions, and room charges.

Houseman

Hotel Blue
10.2021 - 05.2022
  • Maintained cleanliness and organization of guest areas, ensuring high standards of hospitality.
  • Collaborated with housekeeping team to replenish supplies and maintain inventory levels efficiently.
  • Liaison with maintenance to address repairs.
  • Responded promptly to guest requests, enhancing overall customer experience and service quality.

Airport Operations Agent

American Airlines
04.2016 - 08.2021
  • Use specific software to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
  • Check-in customers in compliance with safety and regulatory standards.
  • Manage gate area for prompt deplaning and boarding of customers for safe on-time performance.
  • Coordinate and deliver documents for flight and ground crew.
  • Resolved passenger inquiries and issues to ensure customer satisfaction standards and met.

Education

Bachelor of Science - Business Administration

University College of The Caribbean
Jamaica
06-2014

Skills

  • Interpersonal, positive attitude
  • Teamwork and collaboration
  • Customer service and sales
  • Decisive, Problem-solving

Certification

  • Property Management
  • Microsoft Office Suite
  • Heart of Hospitality (Kennedy Training Network)
  • Flight Dispatch
  • Crisis Communication Management


Timeline

Night Auditor

Hilton Garden Inn Coastal Grand Mall
09.2024 - 05.2025

Front Desk Receptionist

Tropical Seas Hotel
05.2022 - 07.2025

Houseman

Hotel Blue
10.2021 - 05.2022

Airport Operations Agent

American Airlines
04.2016 - 08.2021

Bachelor of Science - Business Administration

University College of The Caribbean

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