Herman Mercado
Long Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Los Alamitos
Los Alamitos, CA
01.2023 - Current
- Assisted with classroom management issues when needed.
- Maintained accurate records of student performance, attendance, and behavior.
- Created an environment conducive to learning while managing challenging behaviors.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
Host
555 East American Steakhouse
Long Beach, CA
09.2022 - Current
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Performed light administrative duties such as filing documents and taking messages.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
Centro Cha
Centro CHA
Long Beach, CA
08.2021 - 12.2023
- Filed paperwork and documents according to established procedures.
- Inputted customer data into the computer system accurately and efficiently.
- Managed incoming and outgoing correspondence including emails, letters, and faxes.
- Answered customer inquiries in a professional manner via phone or email.
- Created informational materials such as brochures, flyers, newsletters. that were distributed throughout the district.
- Performed outreach to local community organizations and businesses to build relationships, promote the office's initiatives, and provide assistance to constituents.
Supervisor Bartender/ Server
Wild Waters Adventure Park
Clovis, CA
05.2021 - 09.2021
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
Afterschool Leader
Teaching Fellows
Sanger, CA
10.2019 - 05.2021
- Developed lesson plans for a variety of topics such as art, music, science, math, reading comprehension.
- Maintained accurate records of attendance and daily activities.
- Assisted with homework completion and provided tutoring when needed.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
Education
Bachelors of Criminal Justice - Criminal Justice
California State University, Long Beach
Long Beach, CA05.2022
Skills
- Telephone Reception
- File/Records Maintenance
- Customer Service
- Analytical Abilities
- Document Scanning
- Organizational Skills
- Exceptional Verbal/Written Communication
- Professional Demeanor
Timeline
Substitute Teacher
Los Alamitos
01.2023 - Current
Host
555 East American Steakhouse
09.2022 - Current
Centro Cha
Centro CHA
08.2021 - 12.2023
Supervisor Bartender/ Server
Wild Waters Adventure Park
05.2021 - 09.2021
Afterschool Leader
Teaching Fellows
10.2019 - 05.2021
Bachelors of Criminal Justice - Criminal Justice
California State University, Long Beach
Similar Profiles
Bernard MendozaBernard Mendoza
CNA at Los Alamitos Medical Center / UCI Health Los AlCNA at Los Alamitos Medical Center / UCI Health Los Al
Tanya RamirezTanya Ramirez
Medical Records Clerk at Los Alamitos Surgery CenterMedical Records Clerk at Los Alamitos Surgery Center
Priscilla SalcidoPriscilla Salcido
Surgery Scheduler at Los Alamitos Surgery CenterSurgery Scheduler at Los Alamitos Surgery Center