Herman Reid
Waterbury,CT
Summary
Dynamic retail management professional with a focus on customer care and regulatory compliance. Skilled in educating clients on product use while promoting repeat business through strong rapport-building in fast-paced environments.
Overview
1
1
Certification
1
1
year of post-secondary education
2027
2027
years of professional experience
Work History
Key Holder Employee
Zen Leaf
Waterbury, CT
03.2026 - Current
- State Department employee
- Direct business operations, oversees finances, and manages regulatory compliance within a licensed establishment
- Enhanced customer care by actively assisting clients and addressing their needs to improve satisfaction.
- Guided customers and patients in navigating cannabis products while educating them on wellness applications.
- Build rapport with regular patients/customers to promote repeat business.
- Work well with others in a fast-paced, dynamic retail environment.
- Educated patients and customers on types, methods, and efficacy of cannabis products while ensuring compliance with non-medical advice.
- Be open to continued, ongoing cannabis education
- Maintain a clean, organized, and sanitized workstation/store front.
Automotive Service Writer
Monroe Muffler And Brake
Waterbury, CT
01.2025 - 02.2026
- Prepared detailed estimates and communicated repair options to customers.
- Scheduled appointments and managed service workflow efficiently.
- Greeted customers and assessed service needs for automotive repairs.
Assistant Project Manager
Hartley Terrace, Apartments
Webster, MA
08.2023 - 01.2025
- • Assisted with daily operations and management of residential multifamily property, ensuring efficient and resident-focused services.• Supported Property Manager in property administration, enhancing resident relations and facilitating leasing, collections, and inspections to improve property performance.• Respond to resident concerns and complaints professionally, resolving issues promptly while maintaining positive resident relationships.• Coordinated maintenance requests, emergency repairs, and vendor services, ensuring timely completion of work orders through effective follow-up.• Assist with rent collection, delinquency follow-up, payment arrangements, resident account management, and maintaining accurate financial records.• Process leases, renewals, notices, move-ins, move-outs, transfers, and other resident documentation in accordance with company policies and applicable housing regulations.• Conduct property and unit inspections to identify maintenance, safety, housekeeping, and compliance concerns.• Coordinate with maintenance staff, contractors, vendors, and management to address property needs and ensure work is completed according to specifications.• Assist with compliance requirements, file audits, resident certifications, annual recertifications, and required documentation for affordable housing programs.• Maintain accurate resident files, property records, work orders, reports, and correspondence while protecting confidential information.• Assist with preparation of reports, invoices, purchase orders, vendor documentation, and other administrative materials.• Communicated with corporate management, housing agencies, municipal officials, inspectors, residents, and vendors to address inquiries.• Assist in responding to emergency situations and property-related incidents while following established safety and emergency procedures.• Help monitor property conditions, identify potential risks, and escalate life-safety, maintenance, and compliance issues appropriately.• Support resident retention efforts and community initiatives designed to improve resident satisfaction and property operations.• Provide leadership and administrative support to onsite staff while helping ensure policies, procedures, and performance expectations are followed.• Demonstrate strong organizational, communication, problem-solving, customer service, and multitasking skills in a fast-paced property management environment.
- Assisted in project planning and scheduling for residential apartment developments.
- Coordinated communication between contractors, vendors, and stakeholders for project updates.
- Managed documentation and reports to ensure compliance with building regulations.
Warehouse Associate
Bender
Waterbury, US
10.2023 - 08.2024
- Delivered materials to designated locations, ensuring timely distribution Loaded and unloaded cargo from trucks Organized and stocked shelves with merchandise Selected and prepared orders for shipment Assisted in general warehouse maintenance including clean-up
- Operated forklift to move products safely within warehouse.
- Loaded and unloaded shipments with care and efficiency.
- Maintained accurate inventory records using warehouse management system.
Tow Truck Driver/Operator
Eastwood towing
Waterbury, US
12.2022 - 10.2023
- Towing recovery, fire fighter training.
Manager
Monro Auto Service and Tire Centers
Waterbury, US
11.2019 - 12.2022
- Supervised techs daily work, insured quality output on jobs, in charge of maintaining store goals scheduling, certifying and training techs as needed.
Co owner
MARTY'S AUTO SALES
Waterbury, US
01.2010 - 02.2019
- Keeping books, maintaining overhead, scheduling appointments, resolving customer issues, hiring.
Manager
Automotive md
Waterbury, US
01.2002 - 01.2010
- Maintaining infrastructure in charge of all motorcycle repair, carburetor repair AC certifications.
Assistant Property Manager
Millen
Education
Class A CDL - CDL
Big Rig Driving Academy
Cheshire, CT 11.2025 - 06.2026
High school or equivalent -
Southington High School
Southington, CTSkills
- Inventory Management
- Microsoft Word
- Operations
- Payroll
- Scheduling
- Training
- Team Building
- Retail sales
- Inventory
- Supervising Experience
- Assistant Manager Experience
- Management
- Recruiting
- Human Resources
- Conflict Management
- Sanitation
- Hand tools
- Mechanical knowledge
- Maintenance
- Automotive repair
- Fabrication
- Customer service
- Welding
- Sales
- Auto service management
- Negotiation
- Bookkeeping
Certification
- Emissions, 2019 - 2024
- Driver's License, Valid
- Motorcycle License, Valid
- Class A CDL
- Hazmat
- Air Brake
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Key Holder Employee
Zen Leaf
03.2026 - Current
Class A CDL - CDL
Big Rig Driving Academy
11.2025 - 06.2026
Automotive Service Writer
Monroe Muffler And Brake
01.2025 - 02.2026
Warehouse Associate
Bender
10.2023 - 08.2024
Assistant Project Manager
Hartley Terrace, Apartments
08.2023 - 01.2025
Tow Truck Driver/Operator
Eastwood towing
12.2022 - 10.2023
Manager
Monro Auto Service and Tire Centers
11.2019 - 12.2022
Co owner
MARTY'S AUTO SALES
01.2010 - 02.2019
Manager
Automotive md
01.2002 - 01.2010
Assistant Property Manager
Millen
High school or equivalent -
Southington High School