Lilac Burgess
Blacksburg
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with strong history of surpassing objectives by leveraging selling and advanced people skills. Talented at generating leads and demonstrating products to close high-volume sales. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Successful sales professional successful expanding territories with tenacious and focused mentality. Skilled negotiator and complex problem-solver with solid record of success. Proficient in SalesForce CRM. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Territory Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care. Resourceful Sales Agent skilled in convincing, persuading and closing sales deals. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Key Holder
Dunham's Sports
Shelby
11.2025 - 07.2026
- Managed store opening and closing procedures for operational efficiency.
- Supervised staff to ensure adherence to company policies and standards.
- Trained new employees on customer service protocols and store operations.
- Assisted in inventory management, including stock organization and replenishment.
- Provided exceptional customer service while addressing inquiries and concerns.
- Maintained visual merchandising standards to enhance product presentation.
- Coordinated team schedules to support optimal staffing during peak hours.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Managed operational costs within budget guidelines while maximizing profitability.
- Resolved conflicts between customers and employees in a professional manner.
- Supervised daily activities of staff members including assigning tasks and evaluating results.
- Developed strategies for increasing sales volume and profitability of the store.
- Inspected physical condition of store premises regularly for safety hazards or maintenance needs.
- Ensured compliance with all applicable laws, regulations, policies, procedures and standards of operation.
- Organized weekly staff meetings to discuss job performance issues, goals and objectives.
- Monitored store operations and implemented corrective actions to address issues.
- Coached team members on how to meet their individual performance targets.
- Assisted in training, developing and motivating team members to achieve the company's objectives.
- Reviewed employee time cards for accuracy prior to submitting payroll information.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Developed extensive product knowledge, growing revenue, and building a consumer base.
- Handled customer inquiries and complaints with professionalism and patience.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
- Researched out-of-stock items to find additional inventory in other store locations.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Managed daily operations, client relations and IT.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Processed credit card payments and counted back change and currency with an accuracy rate.
- Built lasting client relationships by organizing and planning sales events.
Head Cashier
Lowe's Home Improvement
Blacksburg
03.2024 - 10.2024
- As head cashier, I open and close the store overlook around 20 people daily, to make sure they are doing as should.
- I give loans, cash changes, deposit drops.
- I am head of the front end at Lowe's.
- Managed daily cash register operations and ensured accurate cash handling.
- Trained new cashiers on customer service and checkout procedures.
- Oversaw the scheduling of cashier shifts to maintain optimal staffing levels.
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints effectively to enhance shopping experience.
- Collaborated with store management to implement operational policies and procedures.
- Monitored inventory levels at the register and coordinated with stock team.
- Maintained cleanliness and organization of the checkout area for efficiency.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Processed payments promptly for customers to exceed productivity standards.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Helped with purchases and signed customers up for rewards program.
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Reconciled credit card payments with the bank statements on a monthly basis.
- Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Maintained accurate financial records, including sales reports and daily reconciliation of cash drawers.
- Evaluated and recommended improvements to the checkout area layout and cashier workflow to increase efficiency.
- Coordinated with management to implement promotional events and special discounts at the point of sale.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
- Oversaw the processing of large transactions and special orders, ensuring accuracy and customer satisfaction.
- Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
- Coordinated with security team to handle emergency situations and maintain a safe shopping environment.
- Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Adhered to social distancing protocols and wore a mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
Inside Sales Representative
Kay Jewelers
Shelby
10.2022 - 02.2024
- I present beautiful pieces of Jewelry to customers as I also get them to sign up for credit applications.
- I open and close the store.
- Along taking in jewelry to send out for repair and receive the product back in to return to the customers.
Inside Sales Representative
Kay Jewelers
Shelby
10.2022 - 01.2024
- I presented beautiful pieces of jewelry to customers.
- Opened and closed store daily to ensure operational continuity.
- Received jewelry for repair, managed the process, and returned items to customers.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Managed customer inquiries and resolved concerns effectively.
- Conducted follow-ups with customers to ensure satisfaction and loyalty.
- Maintained and updated customer database with contact details and sales interaction history.
- Processed sales transactions accurately using point-of-sale systems.
- Cultivated customer relationships to enhance loyalty and contribute to revenue growth.
- Maintained store displays to enhance product visibility and appeal.
- Assisted in inventory management by tracking stock levels regularly.
- Followed up on pending orders and inquiries in a timely manner.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Collaborated with team members to determine strategic sales approaches.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Monitored competitor activities and recommended changes accordingly.
- Leveraged computer system to input customer orders and pricing information.
- Managed jewelry repair processes by coordinating intake and return of products to ensure customer satisfaction.
- Assisted in the development of sales materials, including brochures and online content.
- Contributed ideas for improving internal processes related to sales operations.
- Solicited feedback from customers on product features and service levels.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Maintained and updated customer database with contact details and sales interaction history.
- Assisted in the development of sales materials, including brochures and online content.
Sales Associate, B2B, Loan Specialist
Gotham Powersports
Blacksburg
01.2022 - 09.2023
- Sales associate which I presented and sold Motorcycles and ATVS.
- I ran credit with loan companies to see if the buyers was able to buy.
- I also was the B2B and planned events and special parties.
Sales Associate, B2B, Loan Specialist
Gotham Powersports
Blacksburg
01.2022 - 09.2022
- Sales associate which I presented and sold Motorcycles and ATVS.
- I ran credit with loan companies to see if the buyers was able to buy.
- I also was the B2B and planned events and special parties.
Assistant Manager
Rue21
Gaffney
07.2021 - 12.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Promoted complementary products and educated customers about store promotions, leading to increased sales revenues.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit reports to identify strategies for enhancing market growth.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed merchandising and promotional strategies that drove customer engagement and increased sales.
Sales Representative
Shope's Shoes
Shelby
08.2019 - 07.2021
- Surpassed sales objectives several consecutive years by constituting and cultivating productive partnerships with clients.
- Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized professional sales techniques to persuasively communicate with clients.
- Identified client needs, built relationships and overcame objections to drive sales.
- Enhanced marketing and sales strategies to boost profitability and strengthen organizational pipeline.
- Addressed customer concerns promptly to ensure satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product specifications, sales incentives, and selling techniques to elevate customer satisfaction ratings.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Built strong rapport with clients by understanding needs and clearly explaining products.
Sales Representative
Kay Jewelers
Shelby
09.2017 - 08.2019
- Utilized professional sales techniques to persuasively communicate with clients.
- Managed business development initiatives, fostering impactful customer relationships and delivering benefit-oriented presentations that increased revenue.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
- Drove business development through proactive networking and relationship-building strengths.
- Surpassed established targets for acquiring new accounts within a single sales cycle.
- Built business through hosting events, launching promotions, and engaging local experts to expand market reach.
- Exceeded established sales goals and increased client retention.
- Increased sales volume and profitability by implementing proactive management strategies and improving sales training.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Initiated sales strategies by recruiting new clients through approved methods.
- Built strong rapport with clients by understanding needs and clearly explaining products.
Manager on Duty
Crocs Shoes
Gaffney
12.2015 - 09.2017
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Developed and administered project budgets.
- Shared best practices with on-site and external personnel to synchronize efforts and achieve common goals.
- Oversaw quality programs to ensure timely compliance with standards and reduce overdue activities.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Directed training and retraining of employees to boost performance and enhance business results.
Manager on Duty
Dollar General
Blacksburg
12.2008 - 12.2015
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Developed and implemented plans to enhance customer relations, quality standards, and service efficiency, resulting in improved guest satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created internal databases and record management systems, ensuring accuracy and integrity of documentation and data management.
- Identified issues, analyzed information and provided solutions to problems.
- Established departmental goals and actively supported employees in achieving targets, fostering a motivated and accountable team environment.
Education
High School Diploma -
Blacksburg High School
Blacksburg, SCSkills
- E-commerce
- Driving
- High-end sales
- Branding
- Computer literacy
- Organizational skills
- Inside sales
- Social media management
- Phone etiquette
- Office experience
- HR sourcing
- Customer service management
- Financial planning
- Banking
- Account reconciliation
- Windows
- Analysis skills
- Relationship management
- NetSuite
- Mobile applications
- Network development
- Janitorial experience
- Complaint handling
- Staff Training
- Records management
- Data analysis skills
- Marketing
- Appointment scheduling
- Guest services
- Financial report writing
- Productivity software
- Microsoft Excel
- Client interaction via phone calls
- Customer relationship building
- Sage
- Accounting
- Grocery store
- Product promotions
- Field sales
- Google Docs
- Microsoft Outlook
- Interpersonal communication
- Sales strategy
- Team development
- Financial compliance experience in banks
- PeopleSoft
- Manufacturing
- Updating inventory records
- Databases
- Inventory management
- Basic math
- Customer relationship management
- Leadership
- Financial management report preparation
- Forecasting
- Clerical experience
- Human resources
- Supply chain
- Customer inquiry handling
- Technical accounting
- Handling customer inquiries
- Climbing
- Direct selling
- Balance sheet reconciliation
- Business development
- Lending
- General ledger reconciliation
- Account development
- Mobile marketing
- Workday
- Client Service
- Operating systems
- Sports marketing
- Credit analysis
- Writing skills
- Supervising experience
- POS systems
- Achieving sales targets
- Territory management
- Financial data reconciliation
- B2B
- Office management
- B2B sales
- Program management
- Performance improvement
- Outside sales
- Customer service
- Presentation skills
- Systems and software programs
- CRM software
- Microsoft Word
- 10 key typing
- Events management
- Computer networking
- Remote access software
- Accounts payable
- Bookkeeping
- Addiction counseling
- Telemarketing
- GPS
- Cleaning
- Fraud
- Payroll
- Accounting systems
- Financial analysis
- Revenue growth
- Problem solving strength
- Account analysis
- Greeting customers
- Accounting and finance experience
- Sales
- Processing cash transactions
- Hospitality
- Front desk
- Sales expertise
- GAAP
- Account management
- Mentoring
- Training & development
- Computer operation
- Baking
- Teamwork
- Administrative experience
- Cold calling
- Client relationship management
- CSS
- Sales experience within tech
- Product demos
- Prospecting
- Client relationship development
- Customer complaint resolution
- EDI
- Technical Proficiency
- Business development within finance
- Graphic design
- Phone communication
- Cash handling
- Visual merchandising
- Sales forecasting
- Team leadership
- Employee training
- Conflict resolution
- Time management
- Problem solving
- Effective communication
- Process optimization
- Operational efficiency
- Performance evaluation
- Strategic planning
- Employee motivation
- Task delegation
- Store operations
- Scheduling coordination
- Promotions execution
- Policy enforcement
- Brand representation
- Merchandise display
- Safety enforcement
- Resource management
- Cash handling accuracy
- Inventory monitoring
- Staff training and development
- Front end operations
- Sales proficiency
- Promotional planning
- Product ordering
- Store maintenance
- Sales quotas
- Daily reporting
- Employee oversight
- Promotional campaigns
- Staff oversight
- Staff training
- Workplace safety
- Marketing initiatives
- Team member development
- Drawer counting
- Team training and development
- Bank deposits
- Resource allocation
- Store recovery processes
- Sales coaching
- Personnel scheduling
- Loss prevention
- Team building
- Opening and closing coordination
- Store operations oversight
- Loss prevention strategies
- Training and mentoring
- Product demonstrations
- Employee scheduling
- Employee retention
- Quality control
- Merchandising operations
- Adaptability and flexibility
- Reliability
- Analytical skills
- Shrink reduction
- Implementing pricing strategies
- Store layout
- Professional demeanor
- Customer relations
- Problem anticipation and resolution
- Reporting and performance analysis
- Multitasking
- Customer credit management
- Physical stamina
- Analyzing profitability
- Budget administration
Certification
- Food Handler Certification
- Driver's License
- GIA Certification
- First Aid Certification
- Esthetician License
- Non-CDL Class C
- Pharmacy Technician License
- Barbering License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Key Holder
Dunham's Sports
11.2025 - 07.2026
Head Cashier
Lowe's Home Improvement
03.2024 - 10.2024
Inside Sales Representative
Kay Jewelers
10.2022 - 02.2024
Inside Sales Representative
Kay Jewelers
10.2022 - 01.2024
Sales Associate, B2B, Loan Specialist
Gotham Powersports
01.2022 - 09.2023
Sales Associate, B2B, Loan Specialist
Gotham Powersports
01.2022 - 09.2022
Assistant Manager
Rue21
07.2021 - 12.2021
Sales Representative
Shope's Shoes
08.2019 - 07.2021
Sales Representative
Kay Jewelers
09.2017 - 08.2019
Manager on Duty
Crocs Shoes
12.2015 - 09.2017
Manager on Duty
Dollar General
12.2008 - 12.2015
High School Diploma -
Blacksburg High School