HERMANCE ZABO
Summary
Dynamic Operations Specialist with a proven track record at Konica Minolta Business Solutions, excelling in operational efficiency and cross-functional communication. Expert in SAP and CRM software, I enhance project management and issue troubleshooting, ensuring timely fulfillment and customer satisfaction. Recognized for improving workflow and team productivity through effective delegation and planning.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Konica Minolta Business Solutions
08.2022 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Accurately entered and processed customer orders in SAP, ensuring compliance with pricing, delivery schedules and contractual terms
- Collaborated with sales, logistics, and customer service teams to resolve order discrepancies and ensure timely fulfillment
- Logged and categorized customer issues by creating detailed support tickets in SAP
- Maintained and updated CRM database to ensure accuracy and completeness of customer data
Office Manager
ZKO Trading LLC
01.2018 - 08.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
Bachelor of Science - Marketing
George Mason University
Fairfax, VA12-2027
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- SAP navigation
- CRM software proficiency
- Scheduling and Calendar Management
- Data Entry
- Issue troubleshooting
- Warehouse monitoring
Languages
Spanish
Limited Working
French
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Specialist
Konica Minolta Business Solutions
08.2022 - Current
Office Manager
ZKO Trading LLC
01.2018 - 08.2022
Bachelor of Science - Marketing
George Mason University
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