Hermela Abera

• Enhanced research quality by meticulously collecting and analyzing data from various sources.
• Streamlined data management processes for increased efficiency and accuracy in research findings.
• Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
• Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.

• Enhanced software performance by identifying and resolving system bottlenecks.
• Developed user-friendly applications for improved efficiency and increased productivity.
• Implemented cybersecurity measures to protect sensitive data from potential threats.
• Collaborated with cross-functional teams to deliver high-quality IT solutions on schedule.

· Assist professional staff and student engineers with their requests and needs.

· Book room reservations for the future and pick up individual patron reservations.

• Enhanced IT infrastructure by implementing comprehensive network security measures and monitoring systems.
• Optimized system performance by conducting regular hardware and software maintenance tasks.
• Reduced downtime for clients with proactive identification and resolution of technical issues.
• Streamlined help desk processes, improving response times and customer satisfaction rates.