Hermela Teklemariam
Burtonsville,MD
Summary
Reliable healthcare support professional with experience providing one-on-one behavioral care and maintaining patient safety. Skilled in observation, communication, and supporting daily living activities in fast-paced environments. Known for staying calm under pressure, working collaboratively with care teams, and delivering patient-focused support. Currently obtaining BLS certification and pursuing further training in healthcare.
Overview
2
2
years of professional experience
Work History
Behavior Technician
Behavioral Framework
Maryland
12.2025 - Current
- Implement behavior support plans and reinforce positive behaviors.
- Facilitated development of communication, social, and daily living skills in individuals, promoting independence.
- Delivered one-on-one support to individuals with behavioral and developmental needs, enhancing their daily functioning.
- Track progress and document behavioral observations for care teams.
- Collaborated with supervisors and families to implement consistent support strategies, improving care coordination.
Shift Supervisor
CVS Pharmacy
Burtonsville, MD
11.2025 - Current
- Trained employees while maintaining store organization and safety standards, contributing to a safe and efficient workplace.
- Supported daily store operations and assisted team members in task completion, enhancing overall workflow.
- Addressed customer concerns to foster a positive environment and improve customer satisfaction.
Receptionist / Staffing Coordinator
Horizon Health Services Inc.
Burtonsville, MD
03.2025 - 08.2025
- Handled high-volume calls while maintaining professional communication.
- Facilitated communication between staff and clients to ensure consistent service coverage.
- Coordinated caregiver schedules to optimize client support in home-care services.
- Resolved scheduling conflicts through effective problem-solving to maintain service continuity.
- Maintained accurate records and documented service updates.
Data Entry Clerk
SHGEY LLC
Silver Spring, MD
01.2025 - 05.2025
- Verified and entered sensitive data, ensuring high accuracy to maintain data integrity.
- Organized records and corrected documentation errors to enhance retrieval efficiency.
- Adhered to confidentiality standards while managing sensitive information.
General Merchandise / Fulfillment Associate
Target
Silver Spring, MD
07.2024 - 04.2025
- Organized inventory and facilitated order fulfillment in a fast-paced environment.
- Processed incoming shipments and verified item accuracy.
- Operated material handling equipment to move products efficiently.
- Stocked shelves and organized merchandise for easy access.
- Assisted customers and collaborated with team members to achieve daily goals.
Education
Medical Coding & Billing Program -
U.S. Career Institute
07-2026
High School Diploma -
Sunny Side Educational Institute
Addis Ababa, Ethiopia01-2022
Skills
- Behavioral support
- Daily living assistance
- Caregiving support
- Community engagement
- Record keeping
- Team collaboration
- Time management and reliability
- Communication and relationship building
Timeline
Behavior Technician
Behavioral Framework
12.2025 - Current
Shift Supervisor
CVS Pharmacy
11.2025 - Current
Receptionist / Staffing Coordinator
Horizon Health Services Inc.
03.2025 - 08.2025
Data Entry Clerk
SHGEY LLC
01.2025 - 05.2025
General Merchandise / Fulfillment Associate
Target
07.2024 - 04.2025
Medical Coding & Billing Program -
U.S. Career Institute
High School Diploma -
Sunny Side Educational Institute