Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hermelinda Avalos

Sacramento,CA

Summary

Proven leader and effective problem-solver, I significantly enhanced customer satisfaction at AutoZone by coaching staff in customer service excellence and streamlining inventory management. Expert in staff training and mentoring, my approach boosts team performance and sales outcomes, embodying outstanding communication and organizational skills.

Overview

24
24
years of professional experience

Work History

Store Manager

AutoZone
03.2007 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Case Manager

Child Action
07.2000 - 11.2009
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Education

Mclane High School
Fresno, CA
06.1990

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Recruiting and hiring
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff supervision
  • Staff management
  • Employee scheduling
  • Accurate cash handling

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

AutoZone
03.2007 - Current

Case Manager

Child Action
07.2000 - 11.2009

Mclane High School

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Hermelinda Avalos