Summary
Overview
Work History
Education
Skills
Accomplishments
Extra-Curricular Activities
Awards
Languages
Timeline
Generic

HERMILO HERNANDEZ

bronx,NY

Summary

Highly motivated bilingual entrepreneur with proven expertise in online retail, e-commerce management, and customer service. Skilled in market research, negotiation, and digital marketing. Adept at developing innovative solutions to maximize efficiency and profitability. Strong interpersonal and time management abilities with a commitment to achieving organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Whole Food Market
10.2024 - Current
  • Redeemed coupons to discount purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Business Owner

Personal Business Owner
05.2020 - Current
  • Managed sourcing and reselling of merchandise for diverse clientele, generating consistent revenue growth
  • Conducted comprehensive market research to identify trends, optimize product pricing, and improve offerings
  • Developed and implemented effective marketing campaigns, resulting in a 20% increase in customer engagement
  • Streamlined inventory processes, reducing errors by 15%
  • Built and maintained long-term relationships with suppliers to secure favorable pricing

Intern - Marketing Assistant

E-Commerce Start-Up
06.2023 - 08.2023
  • Assisted in launching a digital advertising campaign, achieving a 30% rise in website traffic
  • Analyzed customer data and trends to create targeted promotions
  • Created engaging content for social media, increasing followers by 10%

Education

Bachelor of Arts - Liberal Arts and General Studies

Lehman College, CUNY
05.2026

High School Diploma - undefined

M449 Vanguard High School
06.2022

Skills

  • Fluent in English
  • Fluent in Spanish
  • Strong verbal communication
  • Strong written communication
  • Teamwork
  • Proficient in Microsoft Office Suite
  • Proficient in Google Workspace
  • Proficient in e-commerce platforms
  • Time management
  • Organizational strategies
  • Inventory control
  • Social media marketing
  • Brand promotion
  • Problem-solving abilities
  • Attention to detail
  • Sales oversight
  • Negotiation and persuasion

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 9 staff members.

Extra-Curricular Activities

Treasurer, Spanish Heritage Society, 2023, 2024, Managed budgets for events promoting cultural awareness. Volunteer, Local Community Center, 2020, 2023, Coordinated events and provided logistical support. Mentor, High School Entrepreneurship Program, 2023, Present, Guided students in developing small business plans.

Awards

  • Honor Roll (2019-2022)
  • Dean's List, Lehman College (2023)
  • Certificate of Excellence in Digital Marketing Strategies (2023)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Cashier

Whole Food Market
10.2024 - Current

Intern - Marketing Assistant

E-Commerce Start-Up
06.2023 - 08.2023

Business Owner

Personal Business Owner
05.2020 - Current

High School Diploma - undefined

M449 Vanguard High School

Bachelor of Arts - Liberal Arts and General Studies

Lehman College, CUNY

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HERMILO HERNANDEZ