Hermin I. Cortes Mercado
Lowell,Nc
Summary
Would love to be part of a great family business, where can grow professionally and become a success to the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Arby's Restaurant
06.2022 - Current
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Security Site Supervisor
Black And Decker
09.2020 - 06.2021
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Managed team schedules to provide effective security coverage for building needs.
- Removed unauthorized persons from facility grounds.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Developed and implemented strategies to prevent and respond to security incidents.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Security Site Supervisor
Dow Chemical Company
06.2016 - 09.2020
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Managed team schedules to provide effective security coverage for building needs.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Developed improved training methods with focus on public safety and officer awareness.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Removed unauthorized persons from facility grounds.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
Line Motor Operator
Black And Decker
09.2014 - 04.2016
- Operated with safety and skill to avoid accidents and delays.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Organized items on racks, shelves and bins to maintain established order.
- Counted and recorded finished and rejected packaged items.
Education
High school Diploma -
Trina Padilla De Sanz
Skills
- Leadership
- Supervising
- Administrative duties
- Teamwork
- Bilingual
- Payroll
- Shift Scheduling
- Inventory Coordination
- Law Enforcement Collaboration
- Surveillance
- Alarm System Monitoring
- CCTV Monitoring
- Safety and Security
- Facility Patrols
- Emergency Response
- Improve Policies
Certification
NC PPSB - Department of Public Safety
SC SLED - Law Enforcement Division
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Team Member
Arby's Restaurant
06.2022 - Current
Security Site Supervisor
Black And Decker
09.2020 - 06.2021
Security Site Supervisor
Dow Chemical Company
06.2016 - 09.2020
Line Motor Operator
Black And Decker
09.2014 - 04.2016
High school Diploma -
Trina Padilla De Sanz
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