Herminia Bognot
Merrionette Park,IL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server/Production Staff Member
Northwestern Memorial Hospital
Palos Heights, IL
01.2023 - 12.2024
- Provided exceptional customer service in fast-paced hospital environment.
- Assisted patients with menu selections and dietary restrictions.
- Coordinated timely meal delivery to patient rooms, ensuring satisfaction.
- Maintained cleanliness and organization of dining areas and service stations.
- Monitored inventory levels of food supplies, ensuring availability for service needs.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Cook
Sedgebrook Opco
Lincolnshire, IL
09.2017 - 05.2022
- Prepared diverse menu items following established recipes and presentation standards.
- Maintained high standards of food safety and sanitation throughout kitchen operations.
- Collaborated with kitchen staff to streamline meal preparation processes and improve efficiency.
- Trained junior cooks on proper cooking techniques and kitchen protocols to enhance team performance.
- Monitored inventory levels, ensuring timely replenishment of ingredients to minimize shortages.
- Implemented quality control measures to ensure consistency in food preparation and service delivery.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier/server
Seafood City Supermarket
Chicago, IL
09.2016 - 08.2017
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance through regular audits.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team members to ensure smooth store operations.
- Implemented process improvements to reduce transaction wait times.
- Monitored stock levels at register area, ensuring product availability.
- Resolved customer complaints promptly, fostering positive relationships.
Dietary Aide
Sedgebrook LLC
Lincolnshire, IL
03.2014 - 08.2016
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Assisted in menu planning to accommodate resident preferences and nutritional needs.
- Maintained cleanliness of dining areas and kitchen equipment to ensure safety standards.
- Collaborated with dietary team to implement food safety protocols effectively.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Conducted regular inspections of food storage areas to ensure compliance with health regulations.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
Education
High School Diploma -
Manuel Roxas Highschool
PhilippinesNo Degree - Bachelor of Science And Education
Eulogio Amang Rodriguez Institute of Science And Technology
PhilippinesSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Team collaboration
- Supply restocking
- Performance improvement
Timeline
Server/Production Staff Member
Northwestern Memorial Hospital
01.2023 - 12.2024
Cook
Sedgebrook Opco
09.2017 - 05.2022
Cashier/server
Seafood City Supermarket
09.2016 - 08.2017
Dietary Aide
Sedgebrook LLC
03.2014 - 08.2016
High School Diploma -
Manuel Roxas Highschool
No Degree - Bachelor of Science And Education
Eulogio Amang Rodriguez Institute of Science And Technology