Hermis Vazquez
Loxahatchee,FL
Summary
Operational leader with extensive experience at Biomat USA, specializing in regulatory compliance and inventory management. Demonstrated ability to enhance operational efficiency and customer service while fostering effective team leadership and conflict resolution. Skilled in implementing process improvements that elevate quality control and drive organizational success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Supervisor
Biomat U S A
08.2025 - Current
- Managed daily operations and plasma collection activity.
- Ensured compliance with regulatory standards and quality controls.
- Follow FDA,CFR and OSHA guidelines, regulations and procedures to stay in compliance.
- Assisted in inventory management of supplies and and equipment.
- Supported customer service initiatives to enhance donor experience.
- Supervised daily operations including scheduling shifts, assigning duties.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Streamlined workflow processes, enhancing team efficiency and productivity.
- Mentored junior staff, fostering skills development and knowledge sharing.
- Coordinated cross-functional teams to optimize resource allocation and scheduling.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Completed bi-weekly payroll for over 30 employees.
Assistant Manager
Biomat U S A
03.2023 - 07.2025
- Follow FDA,CFR and OSHA guidelines and regulations and procedures to stay in compliance.
- Led team in executing operational strategies and enhancing workflow efficiency.
- Developed training programs to improve staff performance and service quality.
- Coordinated daily operations to ensure compliance with safety and quality standards.
- Assisted in training new staff on operational procedures and best practices.
- Developed and implemented process improvements to enhance workflow efficiency.
- Monitored inventory levels, ensuring adequate supply for production needs.
- Collaborated with team members to resolve operational challenges swiftly.
- Led cross-functional teams in strategic planning initiatives to optimize service delivery.
- Enhanced customer satisfaction through effective communication and problem resolution strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized Center environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored over 30 staff members in their professional development, cross training offering guidance/support in their assigned roles.
- Completed bi-weekly payroll for over 30 employees.
Medical Operation Supervisor
Biomat U S A
11.2021 - 03.2023
- Supervised daily operations for over 30 employees to ensure compliance with regulatory standards, SOP's and operational efficiency.
- Follow FDA,CFR and OSHA guidelines, regulations and procedures to stay in compliance.
- Trained and mentored staff on best practices in medical operations and patient care protocols.
- Streamlined workflow processes, enhancing productivity while maintaining high quality of service delivery.
- Conducted regular audits to assess operational performance and identify areas for improvement.
- Collaborated with cross-functional teams to implement new policies and procedures effectively.
- Facilitated staff meetings to discuss operational challenges, solutions, and team performance goals.
- Increased donor safety by ensuring strict adherence to established protocols and industry best practices.
- Worked closely with administrative leadership in order to ensure compliance with all applicable regulatory requirements and industry standards.
- Maintained the utmost confidentiality when handling sensitive patient information, adhering strictly to all relevant privacy laws and guidelines.
- Championed process improvements designed to enhance workflow efficiency, leading to significant time savings throughout daily operations.
- Spearheaded initiatives aimed at improving donor experience scores through targeted service enhancements such as improved communication strategies between staff members and patients alike.
- Engaged in ongoing professional development activities to stay current on industry trends and best practices, applying new knowledge to improve medical operations processes as needed.
Operations Supervisor
Biomat U S A
01.2019 - 11.2021
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Developed and implemented process improvements to enhance operational efficiency.
- Mentored and trained team members on best practices and operational procedures.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Analyzed workflow processes to identify bottlenecks and streamline operations.
- Led cross-functional teams in executing strategic initiatives for operational excellence.
- Monitored key performance indicators to drive continuous improvement efforts.
- Facilitated communication between departments to enhance collaboration and productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations and over 30 employees for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Follow FDA,CFR and OSHA guidelines, regulations and procedures to stay in compliance.
Physician Substitute
Biotest Pharmaceuticals
08.2016 - 01.2019
- Registered donors, collected histories and gathered vital signs.
- Administered donor assessments and gathered medical histories for diverse populations.
- Collaborated with medica staff to ensure compliance with safety protocols and procedures.
- Follow FDA,CFR and OSHA guidelines and regulations and procedures to stay in compliance.
- Documented donor interactions accurately in electronic health records system. BECS.
- Conducted physical examinations and interpreted test results.
- Mentored junior staff in clinical procedures and best practices for donor interaction.
- Conducted 10-15 new donor physical exams and medical history assessments daily to determine donor suitability for plasmapheresis process.
Education
Some College (No Degree) - Microbiology
University of Havana, Cuba
Havana, Cuba 07-1995
Skills
- Team leadership
- Strategic Planning
- Data Analysis
- Team Building
- Process Improvement
- Communication
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Certification
- EMT/PM Emergency Services. Health Career Institute - West Palm Beach, FL 06/2011
- Cora Springs Fire Academy - Coral Springs, FL- Firefighter in Public Safety
Languages
Spanish
Native or Bilingual
Timeline
Senior Operations Supervisor
Biomat U S A
08.2025 - Current
Assistant Manager
Biomat U S A
03.2023 - 07.2025
Medical Operation Supervisor
Biomat U S A
11.2021 - 03.2023
Operations Supervisor
Biomat U S A
01.2019 - 11.2021
Physician Substitute
Biotest Pharmaceuticals
08.2016 - 01.2019
Some College (No Degree) - Microbiology
University of Havana, Cuba