LUIS ORTIZ
Gardena,CA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Operations Supervisor
Southern California Edison
Santa Monica, CA
08.2021 - Current
- Manage team of Field Supervisors who oversee construction, maintenance, and operability of the electric Utility distribution system at 16kV, 4.16kV, 2.4KV and below 600V by IBEW Local 47 qualified electric workers (QEW), e.g. Foreman, Journeyman Lineman, Apprentices, Groundman and Senior Cable Splicers,
- Management of 30-40 Union IBEW Local 47 QEW's as it relates to contract negotiations, expectations, performance management, staffing needs, and safety
- Lead Safety initiatives that create safety first mindsets. E.g. monthly district discussions regarding safety events. Engaging Union members to participate in these discussions either by presenting information or citing personal safety examples to drive home safety. Integrate development and training strategies e.g. frequent homework presentations regarding field tools, and work practices to groundman and Journey Lineman apprentices.
- Safety Investigations coordinator - during events and incidents lead discussions and action items all aimed at improving development
- Collected customer (residential, commercial, industrial, and local city and government entities within service territory) feedback and made business adjustments to improve retention and satisfaction.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices and maximizing resources, e.g. using First Responding crew to perform work that would be assigned to an OH crew.
Planning Manager
Compton Local Planning – SCE
12.2018 - 08.2021
- Responsible for logistics, operational strategy, and oversight of resources during storm conditions and emergent repair orders including management of Damage Assessment Teams
- Development of high performing team - Implemented key improvement principles, e.g. developed peer to peer training, empowered employees to make decisions, ownership, and synergy by using tools such as open discussion forums, continuous learning sessions, one on one mentoring, resource efficiency, and collaboration activities. E.g. empowered Sr. Planners to take initiative to lead weekly meetings with Planning specialist within assigned area of responsibility to reinforce development and customer service
- Customer service excellence - Helped foster change towards a customer service centric organization, gains measured in relationship improvements and higher number of customer satisfaction reports with single customers, Cities within coverage area, internal and external stakeholders. Reduced customer complaints by 50%
- Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes
Engineering Manager
SCE
11.2016 - 12.2018
- Managed team of Engineers responsible for analysis and creation of the Distribution Substation Plan - yearly plan accounting for ~$200 million of capital expenditures, addressing distribution substation and circuit capacity needs to serve load growth projections over 10 years. Distribution plan, strategizes for load growth, generation and infrastructure replacement.
- Mentor - Distribution Engineering Training Program - mentor and facilitator for training sessions aimed at development and education on baseline knowledge, technical analysis, project management, and soft skills improvement
- Customer service excellence - led team of engineers supporting customers both internal and external for operational and planning system needs for areas servicing Orange County, San Jacinto Valley, and L.A County metro and beach cities
Electrical Engineer
SCE
06.2010 - 11.2016
- Engineer responsible for system analysis of the Distribution and Sub-Transmission system resulting in ~$35 million of annual scope development for system reliability, safety and substation and circuit upgrades, this includes Substation upgrades, e.g. circuit breakers, buss bar, and cable trench upgrades, distribution circuit and infrastructure upgrades
- Led SCE's Stray Voltage working group, and co-authored a company Guideline, and created training material presented company wide
- Lead for the Phase Identification Tool initiative, created a new SCE standard, developed a new tool, and created a suite of training material for DC&M, Grid Operations, Apparatus, and Substation Maintenance
- Member of engineering team for the Long Beach Network outage restoration effort, task include coordinating field activities and developing engineering proposals and co-authored a rough draft of new restoration strategy
- Customer hero award recipient and excellent relationship building with several key districts in L.A County Metro West region
- Working group member for: SCE’s substation circuit breaker in Short Circuit Duty withstand limitations and planning
- Calculation of short circuit duty analysis impacting Utility distribution equipment, system, and customer Electric Panels at Distribution voltage levels (33kV, 16kV, 12kV, 4.8kV, 2.4kV) and low voltage 277/480, 208V, and 240V three phase and single phase applications.
Education
Bachelor of Science - Electrical Engineering
California State University - Los Angeles
Los Angeles, CA06.2010
2 Year Certificate - Electric Construction And Maintenance
Los Angeles Trade Technical College
Los Angeles, CA06.1999
Skills
- Staff Scheduling
- Training Management
- Team Leadership
- Talent Development
- Adaptability
- Project Management
- Electric Distribution System Engineering
- Distribution Construction Planning
- Risk Analysis
- Power Quality
Certification
- Solar Photo Voltaic System Training by IBEW Local 47
- Field Engineering Training Program for Electric Distribution and Subtransmission system
Timeline
Senior Operations Supervisor
Southern California Edison
08.2021 - Current
Planning Manager
Compton Local Planning – SCE
12.2018 - 08.2021
Engineering Manager
SCE
11.2016 - 12.2018
Electrical Engineer
SCE
06.2010 - 11.2016
Bachelor of Science - Electrical Engineering
California State University - Los Angeles
2 Year Certificate - Electric Construction And Maintenance
Los Angeles Trade Technical College
- Solar Photo Voltaic System Training by IBEW Local 47
- Field Engineering Training Program for Electric Distribution and Subtransmission system
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